Integrations
Find solutions to issues with third-party integrations from the Dropbox Community. Share advice and help members with their integration questions.
Hi,
I cannot seem to attach a file from my Dropbox into my email using gmail.
When I click on the attachment icon it does not give me the the file source of Dropbox, Just my ipad and Cloud are my choices.
I am using an iPad and do a lot of emailing from it.
Strange. Since the answer to my own problem was in Files, I wonder if looking at the settings there may help you?
Cheers, Kent
That’s what I thought, strange. I also use an iPhone and can attach multiple times for the same file...
Daphne
Community Moderator @ Dropbox
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Okay, it gets more strange. I just tried it, to make sure I could provide details. It didn’t work, then it did/does. I just tried it 5 times or so and it works. However this has happened in the past. Works and then doesn’t. The “cloud symbol” is present, those can always be attached. Sometimes file without it cant. A slight grant out then, nothing.
Sorry, a slight gray out then nothing
Daphne
Community Moderator @ Dropbox
dropbox.com/support
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Sorry, I’ve been away from this for a while. I simply choose the attach I Cars at the lower portion of the iOS email application, choose dropbox, then the folder, file I’m looking for.
Frankly, the whole process is frustrating. Again tonight I had an issue that I’ve previously downloaded file would attach and a previously downloaded file would not attach.
I am having the exact same problem. Very frustrating. I used to be able to tap any file and it attaches in the email. Now, if I Previously attached it, the Cloud icon above the file is not there and I cannot attach it. This problem has been happening for a week now.
Frustrated, I thought, let me make the file "new", maybe that is the issue. So I made a small change and resaved it. Lo and behold, the cloud symbol appeared above it, but...
It still will not attach. Just endless circle spin over the file.
Daphne
Community Moderator @ Dropbox
dropbox.com/support
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Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.
hello,
Thanks for responding. Before I clear cache, I noticed that in that area, the Use Cellular Data was not enabled. Should I do that? I never touched that before. I would attach files to emails all the time and it worked, so I dont know what difference that makes.
Will Clear Cache erase or delete anything? I never did this operation in this space on the app either. I had dropbox app on all versions of iphone and never had this problem before. I now have an iphone Xr and version 12.3.1.
Thanks!
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