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Can't attached Dropbox files to mail after updating to Catalina on Mac

New member | Level 2

I just updated to Catalina. Now when i go to attach a attachment using the Apple Mail app, Dropbox is not listed in Favorites as a option to choose files. Please help. 

3 Replies

Re: Can't attached Dropbox files to mail after updating to Catalina on Mac

Dropboxer

Hi there @Hoffa, I hope you're doing well!

So I can have a better understanding of what you're seeing, would you mind sending me a screenshot of the options that you do see when choosing to attach a doc?

Do you have the desktop app installed and syncing your files locally to your computer? If so, are you able to navigate to the Dropbox folder manually through the attach window?

Let me know and we can go from there - thanks!


Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Can't attached Dropbox files to mail after updating to Catalina on Mac

New member | Level 2

I do have the desktop app installed. Yes it syncs. When i create a new email, I choose the attachment button, it pulls up all my file lcoations. Dropbox was always included in my "favorites" section. It is not there anymore. The only way to attach a dropbox file is to open the desktop app and drag the file into a email. 

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Re: Can't attached Dropbox files to mail after updating to Catalina on Mac

Dropboxer

Thanks for getting back to me here @Hoffa!

So we can have a deeper look into this, I've reached out to the email address associated with your Community profile.

If you'd like to continue with me through the Support channel, please just check your inbox for my message and we'll go from there.

Cheers!


Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


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Can't attached Dropbox files to mail after updating to Catalina on Mac
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