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Can't contact support

New member | Level 2
I need a rollback, but https://www.dropbox.com/contact points to https://www.dropbox.com/support which gives a 500 error in all browsers Also, the link in the rollback page https://www.dropbox.com/help/security/contact-support-missing-files#contact doesn't go anywhere
18 Replies

Re: Can't contact support

Dropboxer
Dropboxer

Hello @gycot,

 

Can you try using this page? Let us know once you do!

 

Thanks!




Zed
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Can't contact support

New member | Level 2

yer a wizard, zed.  Thanks!

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Re: Can't contact support

Dropboxer

Hey gycot

 

So glad to hear that this worked or you!

 

Because your opinion really matters, would you mind taking a minute of your time to fill out a survey sharing your experience using the Dropbox Community? Please include your feedback and let us know if there's anything we can do to improve! You can access it here: http://bit.ly/2lNKIxT 

 

Thank you in advance, hope you have a great weekend ahead! 

 

Warm regards, 

JaneA 

 


Jane
Community Moderator @ Dropbox
https://dropbox.com/support

 

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Re: Can't contact support

Dropboxer
Dropboxer

Glad I could help @gycot ! Rainbow




Zed
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Can't contact support

Helpful | Level 6

What should happen after ticket is submited? I'm trying to open one about my problem but nothing happens after I click on "submit ticket"! No numbers, words, nothing. Is it any real to contact somehow with support?

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Re: Can't contact support

Dropboxer
Dropboxer

Hi @Tabia, can you try again from another browser? Alternatively you can raise a ticket from here.

 

Thanks!

 

 




Zed
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Can't contact support

Super User II

@Tabia - also you dont actually get a confirmation that a ticket has been logged. 

 

You can instead look at the logged ones at http://dropbox.zendesk.com


 


PenguinPenguin - Penguin - Penguin - Penguin


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Re: Can't contact support

Helpful | Level 6

@Zed @Mark

Thank you both!

-yes, the same from another browser

-link for submiting a ticket leads to page I tried before. When I wrote text and clicked "submit" this happens (otherwords, nothing):

 3.jpg1.jpg

 

-and yep, I already checked http://dropbox.zendesk.com but there's nothing also:

 

2.jpg

If do some hard thinking, there's nothing contradictory: forum and support website request different data to log in..when I tried to log in zendesk first, I was asked for register an account. My email and password from dropbox account+forum weren't fit. So I put in same email but new password and registered. (to be sure, I've just changed password here to the new one from zendesk and tried again open ticket -> check my requests. but still blank)

 

So I feel like my attempts to contact with support are just in vain and I don't understand something. OR someone can expect plenty of identical tickets for now :/

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Re: Can't contact support

Super User II
The Zendesk page when you go does say you need to get a password reset Tabia - it does not have your Dropbox password etc. so all you need to do is press reset and get a new one.

In terms of the issue can you try www.dropbox.com/support ?

 


PenguinPenguin - Penguin - Penguin - Penguin


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