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Can't link to account

New member | Level 1

I use Dropbox on several computers as well as on my Android phone without issue, but I can't get it to connect on my work computer. It appears to install fine, but then it asks for my username and password. I enter credentials, it accepts them, then a moment later it pops up the password screen again. Lather, rinse, repeat. The system tray icon says "waiting to be linked to a dropbox account".
Running Windows 7 64bit on a domain with roaming profiles. I've tried suggestions here https://www.dropbox.com/en/help/72 including the cmd permissions settings. Also tried uninstalling/reinstalling several times. Tried turning off Symantec Endpoint Protection antivirus. Any idea what's up?

13 Replies

Re: Can't link to account

Super User II

This is known to happen (with no solution) when roaming profiles or folder redirection to a networked location is used.

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Re: Can't link to account

New member | Level 1

Thanks Rich R. Sounds like I might be out of luck. I opened a ticket with DB support and I'll post their answer here when they give me one. Might be a few days though.

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Re: Can't link to account

New member | Level 1

Any update on this? Having the exact same issue.

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Re: Can't link to account

New member | Level 1

Unfortunately the only reply I got from Dropbox support was something along the lines of, "Sorry, we'd really like to help you; really we would, it's just that we're so backlogged with other work that we really have no time to look at your issue." In other words, it looks like we're SOL, at lease for now.

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Re: Can't link to account

New member | Level 1

Hmmm. I'm having the same issue here, but it's a standard win7 64-bit setup so far as I know and it set up on this same computer last week, but needed repartitioning/reconfiguring to have 2 native dual-boots for win7/8, and took off the Win8 virtual machine.

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Re: Can't link to account

New member | Level 1

Same problem here on my freshly installed mac OS X EI capitan, it seems the issue remains unsolved for the developer...

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Re: Can't link to account

New member | Level 1

Same here after upgrading to Windows 10

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Re: Can't link to account

New member | Level 1

+1 for having this issue.

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Re: Can't link to account

New member | Level 1
I can't link my computer to my account although i can open my account on the website, but i need to sync my photos to my computer, what can i do? i removed dropbox and installed it many times and still i have the same problem, please advice....
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Can't link to account
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