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Can't open Dropbox web files in Microsoft apps

Explorer | Level 4

I just bought a new iMac. On my old iMac, when I accessed a file on Dropbox online, there was an option to open it in Microsoft apps on my computer, or Microsoft apps online. 

Now, I only see an option to open in Microsoft apps online:

2019-01-10_09-17-43.png

I've installed Office and have used both Word and Powerpoint on this new iMac several times.

I also have a Macbook Pro, and am able to open the docs in Microsoft desktop apps (not online) on that computer as well. 

How does Dropbox on the web detect whether the Microsoft apps are installed?

3 Replies
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Re: Can't open Dropbox web files in Microsoft apps

Dropboxer
Dropboxer
Hi Chris, have you followed the steps in this article to ensure that the local copy of Word is detected?
 
What version of Word or Office are you using? Is it the same version on both machines?
 
Let me know how it goes!

Jay
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Can't open Dropbox web files in Microsoft apps

Explorer | Level 4

Okay, that was dumb. The Dropbox app wasn't open. I have it set to open automatically when I login, but for some reason that apparently didn't happen the last time I restarted. It's working now.  

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Re: Can't open Dropbox web files in Microsoft apps

Dropboxer
Dropboxer
Glad to hear that it’s working now! Have a great evening ahead. slightly smiling face

Jay
Community Moderator @ Dropbox
https://dropbox.com/support


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Can't open Dropbox web files in Microsoft apps
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