Announcements
Known issues updated. Learn more

default

yes

Highlighted

Can't set up Dropbox on new computer

Level 2

I've installed the latest Dropbox app but when I 'click here to sign in and get started' the dropbox app says 'Set Up Dropbox' then minimizes itself and won't ever get to the sign-in screen.

Tags (1)
7 Replies

Re: Can't set up Dropbox on new computer

Dropboxer
Dropboxer
Hi there, do you have any antivirus or security software that could be closing the app?
 
If so, could you try temporarily disabling it to see if this helps?
 
If not, try an advanced reinstall of the app and let me know how it goes!

Jay
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so please give it a Like below. 
White check mark Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
Arrows Counter Clock Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

Reply
Loading...

Re: Can't set up Dropbox on new computer

Level 2

I've just got the standard Windows Firewall and Virus Checker. Even when I turn those off, it doesn't make a difference.

I've tried the advanced reinstall but it just gets to the same place and stops.

Reply
Loading...

Re: Can't set up Dropbox on new computer

Dropboxer
Dropboxer

Could you check the devices page to see how many active devices you have on your Dropbox account?


Jay
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so please give it a Like below. 
White check mark Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
Arrows Counter Clock Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

Reply
Loading...

Re: Can't set up Dropbox on new computer

Level 2

Yes, I have two. Neither of them is the one I'm trying to set up today.

Reply
Loading...

Re: Can't set up Dropbox on new computer

Dropboxer
Dropboxer
Could you check if you have the latest Windows updates for your machine to ensure there are no issues stemming from there?

Jay
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so please give it a Like below. 
White check mark Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
Arrows Counter Clock Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

Reply
Loading...

Re: Can't set up Dropbox on new computer

Level 2

That worked! Yay.

Reply
Loading...

Re: Can't set up Dropbox on new computer

Dropboxer
Dropboxer

Glad to hear that this resolved the issue! Enjoy the remainder of your week. slightly smiling face


Jay
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so please give it a Like below. 
White check mark Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
Arrows Counter Clock Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

Reply
Loading...
Installation and Desktop App Issues

Have a question? Our Dropbox Community is here to help!

Post your question or search for an answer below.


Learn more about using the Community by reading our Community Guidelines.


Hi anonymous,

If you need more help you can log a ticket with our Support Team here (expected response time 24 hours), or contact us on Twitter or Facebook.

For more info on available support options, see this article.

If you found the answer to your question, please 'like' the post to say thanks to the user!

Can't set up Dropbox on new computer
266 Views
7 Replies
1 Like
Solved! : See solution
Who's talking
Top contributors to this post