Apps and Installations
Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.
In the Dropbox app on iPhone SE, I can open all my text files, but in some of them I do not get the Edit icon (looks like a cursor) at bottom left, so cannot edit them.
In others, I get the Edit icon at bottom left, and can edit them.
In both cases the text files are from the Notepad app on my Windows 10 PC.
When I cannot edit a text file, the settings and menus that I can call up do not seem to provide any solution.
Am I missing something?
Mike
Sanchez,
Thanks for looking into this.
I would not have complained if I had received any response to my requests for support.
I get email from Dropbox all the time. Weekly in fact, though looking now I can see it is from a different email address (no-reply@dropboxmail.com), which is where the Dropbox Support survey also came from. I'm not sure that users should or would know that, especially a priori.
But, I doubt this explains anything, especially as I received an email from "no-reply@dropbox.com" on Tue, Mar 20, at 8:01PM (I'm on the East Coast) about a new device signing into my account. And a similar one on Feb 19.
"no-reply@dropbox.com" was not, and is not blocked in my email system. I have added "no-reply@dropbox.com" to my contacts / address book as you requested. It's possible this is the problem, but probably no more likely than Support mis-typing my email address with a letter O instead of a zero before the @.
Perhaps you could test by sending 2 emails. One from "no-reply@dropbox.com" - and then a second one (confirming it) from <anyname>@dropboxmail.com or <anyname>@dropboxforum.com. Maybe you could include one of my ticket numbers in the emails?
Thank you!
Sanchez
or
.@Sanchez
I think one of my ticket numbers (which you asked for earlier in this thread, and which you stated do exist though I still have not received an email from support) might be 7781911. That's because your survey people contacted me, and in the contact message referenced this number as a ticket number.
Cardinal2B
BTW there seems to be a thread about not receiving emails from support...
Sanchez
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
What do you think about the Community? Fill out our survey here!
I started all this so i am popping back in.
The Dropbox Team have not yet told us why we can edit some .txt files but not others.
Moving on, I guess that I can no longer edit .txt files on Dropbox anyway, because I have removed the Dropbox folder from my PC and I have removed the Dropbox app from my iPhone. Nowadays I just go into the Dropbox website with a password and take care to sign out when I leave. So I cannot edit .txt files on Dropbox, is that right, please?
What is "Paper", and is it in any way helpful to my situation?
Mike
Sanchez
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
What do you think about the Community? Fill out our survey here!
Great, @Cardinal2B! Let me know how it goes
Sanchez
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
What do you think about the Community? Fill out our survey here!
I’ll have an agent get back to you as soon as possible, @Cardinal2B. Cheers!
Sanchez
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
What do you think about the Community? Fill out our survey here!
Dropboxer - I started this thread, but Cardinal2B has already opened several Tickets about this same problem, so I am hoping to see the final reply of the Dropbox team here anyway.
If I open a Ticket it would only be duplicating Cardinal2B's complaints.
As already described, I am now using Dropbox via the website only, so , as you say, I cannot edit .txt files on Dropbox.
"Paper" will not edit .txt files, if I am understanding you correctly?
Mike
Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!