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Cannot install Dropbox Windows 10

New member | Level 2

I was prompted to reinstall Dropbox on my Windows 10 and as the reinstall wasn't working, I uninstalled Dropbox, rebooted and tried to reinstall it. When the standard installer didn't work, I then downloaded the offline installer and even that keeps getting stuck on "waiting to download Dropbox". 

I have proceeded to remove all the dropbox folders in %appdata% etc and rebooted several times. I have tried connecting to different networks and disabled by Firewall and anti-virus and the problem is still there; still says "waiting to download Dropbox". 


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Re: Cannot install Dropbox Windows 10


Hi there @geezer77

Welcome to the Dropbox Community!

Thanks for giving some initial troubleshooting a try - awesome work! Let's see what we can do from this point on. 

Could you confirm for me if you're getting this error message on the website or the desktop app by any chance? A screenshot of it (without any personal info) would also be very helpful. 

Let me know what you find!

Community Moderator @ Dropbox

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Cannot install Dropbox Windows 10
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