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Cannot install desktop app after switching out of S-Mode

New member | Level 2

Hi all,

I recently got a samsung galaxy tablet with Windows for ARM on it. It installed in S-mode, and I promptly went onto the MS store to take it out. 2.PNG

Anyway, the issue I'm getting is that the installer claims that Dropbox Desktop is incompatible because I am in S-mode, so I need to download the app.

This isn't doable for me, I require having a synced folder rather than an on-demand app.1.PNG

I thought that maybe it's because this is Windows for ARM and the x86 emulation simply isn't supported, but I tried a version of dropbox before the S-mode app came out and that worked. The only issue with that of course is the 'Please update your dropbox app to use it'

Any help would be appreciated, thanks.

7 Replies

Re: Cannot install desktop app after switching out of S-Mode

Dropboxer

Hey there @Catto - sorry to hear about this. 

As this Help Center article (https://help.dropbox.com/installs-integrations/desktop/s-mode) mentions, if your device is running Windows 10 in S mode and you’d like it to actively store your files and folders on your device, you can use Windows 10 instead by switching off S mode on your device and then downloading the Dropbox app for Windows 10.

Let me know if you stumble upon any issues!

 


Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Cannot install desktop app after switching out of S-Mode

New member | Level 2

Hi sorry, it really just feels like the question wasn't read.

As I said, I have taken it out of S-mode, which you can see in the first screenshot (Listed as home, not Home S) and I've managed to successfully install other downloaded software without issue such as Discord and Teamviewer.

 

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Re: Cannot install desktop app after switching out of S-Mode

Dropboxer

Thanks for the swift response @Catto - I appreciate it.

Since this didn't work for you, I just sent you a brief message to your Dropbox associated email address so we can have  a further look into this with all of my tools available.

Whenever you get the chance, please take a look at your inbox and we'll take it from there. 

 


Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Cannot install desktop app after switching out of S-Mode

New member | Level 2

I am having the same problem described here - please send me the solution as well.

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Re: Cannot install desktop app after switching out of S-Mode

Dropboxer

Hello and welcome aboard @RobertoHanshi!

Could you clarify if you're trying to install our desktop application on a light computer which uses an ARM processor?

You can check if a device is running Windows 10 on ARM in the System Information for your computer:

  1. Press Windows Button + R at the same time to open the Run command line.
  2. Type msinfo32.exe. 
  3. Press Enter.
  4. Under System Summary, look at the System Type field. If it shows ARM64-based PC, your PC is running on an ARM processor and isn’t compatible with the Dropbox desktop app.

For more information, you can take a look at the following Help Center article: 

https://help.dropbox.com/installs-integrations/desktop/windows-10-arm

I hope this helps and please keep me posted Roberto!

 


Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Cannot install desktop app after switching out of S-Mode

New member | Level 2

This is by far the craziest thing, I have a brand new surface pro x and cant use the familiar desktop program I have always been using becuase of the procesor? Crazy!

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Re: Cannot install desktop app after switching out of S-Mode

New member | Level 2

I am having the same issue on my Surface Pro X.  Very frustrating. I may have to move to OneDrive which is discouraging.

 

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