cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Want to learn some quick and useful tips to make your day easier? Check out how Calvin uses Replay to get feedback from other teams at Dropbox here.

Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Cannot open Dropbox.com Error 500

Cannot open Dropbox.com Error 500

Ros L.
Explorer | Level 4
Go to solution

Although the icon in my task tray says Dropbox is up to date, and I have my dropbox folder in files on my laptop, when I try to sign into dropbox.com I get error message 500

1 Accepted Solution

Accepted Solutions

Walter
Dropbox Staff
Go to solution

Sorry to hear about this Ros, could you try clearing your browser's cache, an incognito window and/or another browser and let me know if you're still getting the same error? 

Thanks!


Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join

View solution in original post

6 Replies 6

Walter
Dropbox Staff
Go to solution

Sorry to hear about this Ros, could you try clearing your browser's cache, an incognito window and/or another browser and let me know if you're still getting the same error? 

Thanks!


Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join

Ros L.
Explorer | Level 4
Go to solution

Thanks, that's sorted it.  

 

Only a week since it was last emptied!  How quickly the cache fills up when working!

 

Ros

Walter
Dropbox Staff
Go to solution

Glad to hear that did the trick Ros - all's well that ends well!

Should you stumble upon an issue or a slight hiccup like this again in the future, don't hesitate to let us know; we're always a post away :wink:

Have a lovely weekend!


Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join

adietz
New member | Level 2
Go to solution

I'm having the same problem, I'm getting an "Error (500)" when I go to dropbox.com/home. I tried clearing the cache, logging on in an incognito window, using a different browser (it happens on both Chrome and Firefox), and using a different computer. All I can sometimes get to a blank, white screen, but nothing else. Any tips on how to proceed?

 

Thanks.

Walter
Dropbox Staff
Go to solution

Sorry to hear about this @adietz - could you restart your devices and give it another try please?

I'm only suggesting this because we had a small, partial outage a little while ago but things should be back to normal as our status page reports: 

https://status.dropbox.com/

Let me know what you find!


Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join

adietz
New member | Level 2
Go to solution
Thanks so much Walter, restarting my laptop fixed the problem. I appreciate your prompt response.
Need more support?
Who's talking

Top contributors to this post

  • User avatar
    adietz New member | Level 2
  • User avatar
    Walter Dropbox Staff
  • User avatar
    Ros L. Explorer | Level 4
What do Dropbox user levels mean?