Announcements
Known issues updated. Learn more

default

yes

Cannot preview or open .lnk files from my account on my new device, what happened?

Level 4

Hi,

I have been using Dropbox happily with windows 7. My computer recently died and my new computer has windows 10, all different to me... Anyhow, I downloaded a Dropbox link onto my desktop, when I try to access a certain file a error message comes up saying "problem with shortcut drive or network connection". All other files are ok. If I access the file via the internet I am still unable to access that file and get a message saying .ink files can not be previewed, tried download and open, still can not access. 

The file name now has "shortcut.Ink" next to it which is different to the other file names.

I did also link dropbox to my gmail account and wondered if this has caused a problem, I am unable to serparate the accounts now.

Anny ideas?

4 Replies
Highlighted

Re: .Ink files

Dropboxer
Hey there, @Boscastle.
 
From what I understand, you have a file in your Dropbox account that was a shortcut to another file. All this would be doing is pointing to another file in your computer, so on clicking the shortcut the system is redirected to open the desired file.
 
While Dropbox can sync this type of file, it is not expected to preview on the web. During syncing from your old to new computer, Dropbox wouldn’t have made any changes to the files within it (and linking your gmail wouldn't have caused this either).
 
What I’m thinking is that the file path that the shortcut uses is different than the file's location on the new computer, most likely due to a username change. I suspect this may be the reason you receive the error message as the default location for the Dropbox folder would be:
 
C:\[USERNAME]\Dropbox….
 
Hope this helps to clarify the matter - Cheers!



Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below. 
White check mark Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
Arrows Counter Clock Still stuck? Ask me a question! 

Reply
Loading...

Re: .Ink files

Level 4

Hi Daphne,

Thank you for the advice.

I think you are probably right, however my new computer had no files on it at all,so it was something I did when trying to download dropbox to my new computer.

I have looked at every item that is now linked to dropbox on my computer and the same problem remains, except now I seem to have duplicated that file too.

Do you know how I could change the file name via my drop box account or how I can put things back to how they were prior to downloading Dropbox to my new compuer?

Many thanks

Reply
Loading...

Re: .Ink files

Dropboxer
Hey again, @Boscastle - thanks for your reply!
 
So if you don’t have the actual files on your computer that would be opened via the shortcuts then you will not be able to open them on the new computer. So I understand that the shortcuts were created by mistake when copying files into the Dropbox folder on the old computer, is that right?
 
What you will need to do in this case is move the actual files over to your Dropbox folder so that they can be opened on the new computer. I would recommend to select the files on the old computer, and then right click them to correctly copy and then paste the files into the Dropbox folder. This will ensure that the files are copied over rather than shortcut links.
 
Also, if all the files currently in your Dropbox folder are all .lnk shortcut files, then I would suggest you can just simply delete these before copying over the files correctly to avoid confusion. In doing this, all the changes will sync over to your new device and you should be able to open the files correctly.
 
Let me know how you get on with this - Cheers!



Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below. 
White check mark Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
Arrows Counter Clock Still stuck? Ask me a question! 

Reply
Loading...

Re: .Ink files

Level 4

Hi, thank you for the reply.

I spoke to the computer person in the end and he said that it looked likes I had only copied the link from my old computer to Dropbox, so I have asctually lost everything :-0

Lesson learned and thank you for helping.

 

 

Reply
Loading...
Installation and Desktop App Issues

Have a question? Our Dropbox Community is here to help!

Post your question or search for an answer below.


Learn more about using the Community by reading our Community Guidelines.


Hi anonymous,

If you need more help you can log a ticket with our Support Team here (expected response time 24 hours), or contact us on Twitter or Facebook.

For more info on available support options, see this article.

If you found the answer to your question, please 'like' the post to say thanks to the user!

Cannot preview or open .lnk files from my account on my new device, what happened?
661 Views
4 Replies
3 Likes
Solved! : See solution