I have been using Dropbox happily with windows 7. My computer recently died and my new computer has windows 10, all different to me... Anyhow, I downloaded a Dropbox link onto my desktop, when I try to access a certain file a error message comes up saying "problem with shortcut drive or network connection". All other files are ok. If I access the file via the internet I am still unable to access that file and get a message saying .ink files can not be previewed, tried download and open, still can not access.
The file name now has "shortcut.Ink" next to it which is different to the other file names.
I did also link dropbox to my gmail account and wondered if this has caused a problem, I am unable to serparate the accounts now.
Solved! Go to solution.
Thank you for the advice.
I think you are probably right, however my new computer had no files on it at all,so it was something I did when trying to download dropbox to my new computer.
I have looked at every item that is now linked to dropbox on my computer and the same problem remains, except now I seem to have duplicated that file too.
Do you know how I could change the file name via my drop box account or how I can put things back to how they were prior to downloading Dropbox to my new compuer?
Hi, thank you for the reply.
I spoke to the computer person in the end and he said that it looked likes I had only copied the link from my old computer to Dropbox, so I have asctually lost everything :-0
Lesson learned and thank you for helping.
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