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Couldn't start Dropbox.

New member | Level 2

When I booted up Windows 10 this morning, I received a "Couldn't start Dropbox" window, which told me to post the following for support.   I tried the steps mentioned in support but could never get the "c" prompt to appear in the black box.  Please help.

bn.BUILD_KEY: Dropbox
bn.VERSION: 86.4.146
bn.DROPBOXEXT_VERSION: 27.0
bn.is_frozen: True
machine_id: 19a64771-712d-4085-81df-043303f469aa
pid: 5780
cwd: 'C:\\Users\\Aurelio\\AppData\\Roaming\\Dropbox\\bin'
real_path='C:\\Users\\Aurelio\\AppData\\Roaming\\Dropbox\\bin'
mode=0o40777 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
HOME: None
appdata: 'C:\\Users\\Aurelio\\AppData\\Local\\Dropbox\\instance1'
real_path='C:\\Users\\Aurelio\\AppData\\Local\\Dropbox\\instance1'
mode=0o40777 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
dropbox_path: 'C:\\Users\\Aurelio\\Dropbox'
real_path='C:\\Users\\Aurelio\\Dropbox'
mode=0o40555 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
sys_executable: 'C:\\Users\\Aurelio\\AppData\\Roaming\\Dropbox\\bin\\Dropbox.exe'
real_path='C:\\Users\\Aurelio\\AppData\\Roaming\\Dropbox\\bin\\Dropbox.exe'
mode=0o100777 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
trace.__file__: 'C:\\Users\\Aurelio\\AppData\\Roaming\\Dropbox\\bin\\86.4.146\\python-packages-37.zip\\dropbox\\client\\ui\\common\\boot_error.pyc'
real_path='C:\\Users\\Aurelio\\AppData\\Roaming\\Dropbox\\bin\\86.4.146\\python-packages-37.zip\\dropbox\\client\\ui\\common\\boot_error.pyc'
not found
parent not found
TMP: C:\Users\Aurelio\AppData\Local\Temp
TEMP: C:\Users\Aurelio\AppData\Local\Temp
tempdir: 'C:\\Users\\Aurelio\\AppData\\Local\\Temp'
real_path='C:\\Users\\Aurelio\\AppData\\Local\\Temp'
mode=0o40777 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
Traceback (most recent call last):
File "dropbox\client\main.pyc", line 821, in wrapper
File "dropbox\client\main.pyc", line 6805, in finish_dropbox_boot
File "dropbox\client\main.pyc", line 6269, in _init_components_for_account
File "dropbox\client\main.pyc", line 6223, in create_sync_engine
File "dropbox\sync_engine_boundary\factory.pyc", line 349, in make_sync_engine
File "dropbox\sync_engine\nucleus\classic_client\sync_engine.pyc", line 412, in __init__
File "dropbox\sync_engine\nucleus\classic_client\thin_adapter\in_proc.pyc", line 217, in __init__
File "dropbox\sync_engine\nucleus\classic_client\thin_adapter\in_proc.pyc", line 628, in _init_new_engine_locked
File "dropbox\sync_engine\nucleus\thin_client\client.pyc", line 143, in __init__
File "nucleus_python.pyx", line 87, in nucleus_python.NucleusSyncEngine.__cinit__
nucleus_python.SyncEngineError: Initializing engine |>> Initializing filesystem |>> |>> Permission denied

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3 Replies

Re: Couldn't start Dropbox.

Dropboxer

Hey @aureliozl3, thanks for checking in with us about this!

Could you please clarify which article you're trying to follow? Are you referring to the steps shown in an advanced reinstall

Keep me posted!


Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Couldn't start Dropbox.

New member | Level 2

There were steps in error support about "access denied."

But, no matter, rebooting the system again made everything work.  

Thanks for your time anyway.

If you want to delete this entire thread, you can.  I don't know how to.

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Re: Couldn't start Dropbox.

Dropboxer

No worries, @aureliozl3! Sometimes starting over is the best remedy. 🚑💨 

Let us know if you have any other questions in the future and, in the meantime, have a lovely day ahead!


Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below. 
White check mark Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
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Questions asked in the community will likely receive an answer within 4 hours!)

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Couldn't start Dropbox.
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