Announcements
Known issues updated. Learn more

default

no

Highlighted

Couldn't start dropbox. This is usually because of a permissions error. Storing your home folder on

Level 2

Hello all, I can't install the desktop client, it errors with:   "Couldn't start dropbox. This is usually because of a permissions error. Storing your home folder on a network share can also cause an error...."  Has anyone found a fix for this please? 

3 Replies

Re: Couldn't start dropbox. This is usually because of a permissions error. Storing your home folder

Dropboxer
Hey there (@Dac2), while we usually recommend an uninstall & reinstall, this resource could also point you towards the best next steps. Have you changed the username on your device perchance? Also, are you currently working on a pc or a Mac? 
 
From there, I could see that your open request has already reached our specialists’ inbox on our system & I'm wondering if the requests are connected. Please do let me know if that's the case, just in order to paint a clearer picture of the issue at hand.
 
You may give my suggestions a go whenever you find some spare time & please keep me updated on the outcome on this conversation here. Thanks for checking in on the Dropbox Forum & I’ll be awaiting your next reply!

 


Jane
Community Moderator @ Dropbox
https://dropbox.com/support


 


Heart Did this post help you? If so please give it a Like below. 
White check mark Did this post fix your issue/answer your question? If so please press the 'Accept as Best Answer' button to help others find it.
Arrows Counter Clock Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

Reply
Loading...

Re: Couldn't start dropbox. This is usually because of a permissions error. Storing your home folder

Level 2

Same problem on my Linux box - got the notification that only ext4 disks were to be the only option going forward, but I was on ext4 all along. Now Dropbox can't start. Purging, uninstalling etc doesn't fix it.

Reply
Loading...

Re: Couldn't start dropbox. This is usually because of a permissions error. Storing your home folder

Dropboxer
Hey there (@Bonobus ), just to make sure I’m following-up on the right thing, could you let me know whether you’ve stored the Dropbox folder in a Virtual Box? (Note: If so, then it would be worth noting that it isn’t currently a supported configuration however I’d like to look into that a bit closer & see if there’s anything that could be of assistance to you.) Additionally, is there any chance that you tried un-installing referencing the steps outlined here
 
From there, as you’ve mentioned that this has arised recently on your current setup, I’m wondering if there has been a significant change. Could you elaborate a bit on that your system specifications & let me know whether you used to control the Dropbox desktop app with the Linux Command Line Interface?
 
Once I have this info, I’ll try to address your initial inquiry in a bit more depth. Thanks in advance for the time you’re devoting on this! 

 


Jane
Community Moderator @ Dropbox
https://dropbox.com/support


 


Heart Did this post help you? If so please give it a Like below. 
White check mark Did this post fix your issue/answer your question? If so please press the 'Accept as Best Answer' button to help others find it.
Arrows Counter Clock Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

Reply
Loading...
Installation and Desktop App Issues

Have a question? Our Dropbox Community is here to help!

Post your question or search for an answer below.


Learn more about using the Community by reading our Community Guidelines.


Hi anonymous,

If you need more help you can log a ticket with our Support Team here (expected response time 24 hours), or contact us on Twitter or Facebook.

For more info on available support options, see this article.

If you found the answer to your question, please 'like' the post to say thanks to the user!

Couldn't start dropbox. This is usually because of a permissions error. Storing your home folder on
476 Views
3 Replies
0 Likes
Who's talking
Top contributors to this post