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Re: Custom folder icons vanish when folder moved into DB

Dropboxer

Hey there @Andy72

I've followed up with a ticket at your Community-associated email address so that we can further investigate this together a bit more in-depth. 

When you have the chance, please check your inbox for my latest message and we'll take it from there. 

Cheers!


Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Custom folder icons vanish when folder moved into DB

Collaborator | Level 8

the same problem any solution?

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Re: Custom folder icons vanish when folder moved into DB

Dropboxer

Hey @martinvivas, sorry to hear that. 

To ensure troubleshooting, could you please confirm for me if you have the latest stable version of the desktop app (79.4.143) running on your computer and if it's up to date or still syncing? 

Thanks in advance!


Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Custom folder icons vanish when folder moved into DB

Collaborator | Level 8

hi sync is perfect, my customized folder vanished 

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Re: Custom folder icons vanish when folder moved into DB

Dropboxer

Thanks for confirming that for me, @martinvivas

I've sent you a ticket to the email address connected to your Community profile to investigate a bit more in-depth. 

At your convenience, please check your inbox and we'll take it from there. Cheers!


Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below. 
White check mark Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
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Re: Custom folder icons vanish when folder moved into DB

Helpful | Level 6

Hi, I guess it's my turn to join the club. As of yesterday, my custom icons have disappeared. This is frustrating to me because I have a folder in Dropbox for each client, and I have long used custom icons (the clients' logos) to make it easy to find the one I want quickly. Now they're all generic. I welcome any suggestions. 

MacOS Mojave 10.14.6, Dropbox 79.4.143

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Re: Custom folder icons vanish when folder moved into DB

Collaborator | Level 8

NO SOLUTION FOR VANISHED CUSTOMIZED FOLDERS 

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Re: Custom folder icons vanish when folder moved into DB

Helpful | Level 6

That was the outcome of their in-depth investigation?

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Re: Custom folder icons vanish when folder moved into DB

New member | Level 2

I'll add my name to the list of folks who lost their custom icons in the last few weeks. I'm running the latest version of DB (79.4.143), MacOS 10.13.6, had plenty of custom icons syncing for YEARS inside DB (so neither metadata nor OS/DB interaction), and it just started happening recently. If I quit DB, I can add a custom icon to a folder inside DB, and then it disappears as soon as I relaunch the DB app. Same story as everyone else here, and I guess I'm expecting to get the same answer (I would hardly call this thread "solved").

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Re: Custom folder icons vanish when folder moved into DB

Helpful | Level 6

I'm "solving" the problem by seeing if I can make OneDrive or iCloud Drive work in my workflow. So far I've established that my custom icons persist, at least.

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Custom folder icons vanish when folder moved into DB
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