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Desktop app stopped working.

Level 2

Problem signature:
Problem Event Name: APPCRASH
Application Name: Dropbox.exe
Application Version:
Application Timestamp: 5c90b8f8
Fault Module Name: KERNELBASE.dll
Fault Module Version: 6.1.7601.17514
Fault Module Timestamp: 4ce7bafa
Exception Code: e00f0001
Exception Offset: 0000b727
OS Version: 6.1.7601.
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

Tags (1)
1 Reply

Re: Desktop app stopped working.


Hey there @zakirHossain, sorry to hear about this. 

Could you please try disabling any firewalls, anitivirus or VPN/proxy settings that could be interefering with the client's installation and try again using the offline installer from the following page?

While we're on it, I couldn't help but notice that you're using the beta version of our desktop application on a Windows device (what exact OS and build is your computer by the way?) and as those (i.e. beta builds) are experimental and still in the testing process you could have some issues or an incosistent experience. 

If you'd like to try the most recent stable version of our client (i.e. the desktop app) you can use the link below:

Let me know how it goes please.

PS: If you're still getting an error, please attach the full error message you get after you've clicked on the blue hyperlink within the error message's prompt. 


Community Moderator @ Dropbox

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Desktop app stopped working.
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