cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Want to learn some quick and useful tips to make your day easier? Check out how Calvin uses Replay to get feedback from other teams at Dropbox here.

Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Don't see 'sync now' option to prioritise which files sync first

Don't see 'sync now' option to prioritise which files sync first

kevanc
New member | Level 2
Go to solution

I have a personal dropxox account and am on Mac OS Mojave 10.14.4. I am syncing a large number of files and want to prioritise some larger files first. According to this article https://help.dropbox.com/sync/prioritize-files-sync I should be able to right click on a file with the blue sync icon and see option 'Sync now'. However, I do not see this option - see screenshot.

I want to know if this option should be available on Mac for a personal account or if it's only available on business account. If it should be avaiable is there anything I can try to troubleshoot the problem? 2019-04-06_12-10-28.png

Thanks for any help

20 Replies 20

Walter
Dropbox Staff
Go to solution

Hey all!

I just wanted to give you an update on this as you can now prioritize a file to sync even on our individual plans (for Plus and Professional users). For more information you can have a look at the following Help Center article:

https://help.dropbox.com/installs-integrations/sync-uploads/prioritize-files-sync

Let us know if any questions arise.


Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join

trashcan
New member | Level 2
Go to solution

Both business and personal (paid) accounts. Dropbox --> Sync Now is not an option when right-clicking. Have checked against all the info in this thread as well as the FAQ article. Running latest dropbox version. What gives? Thanks

Lusil
Dropbox Staff
Go to solution

Hi @trashcan, thanks for checking in with us.

Out of curiousity, could you please let us know what your Dropbox icon (that's next to your computer's clock) reads when you hover over it?

Keep us posted!


Lusil
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

trashcan
New member | Level 2
Go to solution

see attachmentgarbage.png

Lusil
Dropbox Staff
Go to solution

Thanks for getting back to me, @trashcan

I've followed up with a ticket to the email address connected to your Community profile, so when you have the chance, check your inbox and we'll take it from there. 

Cheers!


Lusil
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Joshiiwasan
New member | Level 2
Go to solution

Untitled.pngHello, I too do not see the Sync Now option when I right click on my files. 

Walter
Dropbox Staff
Go to solution

Sorry to hear about this @Joshiiwasan.

If this is happening for files indeed (and not folders), I'd really like to look into it. Can you send me a screenshot of the options you get when you right click on files that reside in your Dropbox folder?

Thanks! 


Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join

-X-ARCH
New member | Level 2
Go to solution

Hi Walter, Is this for files being uploaded only?

UnkleRukus
New member | Level 2
Go to solution

Hey Dropbox, Is this option only available for single files? I have something like 500,000 files to sync in hundreds of folders, I couldn't possibly select all the most important ones individually! It would be really nice if I could choose a whole folder for priority sync!

Walter
Dropbox Staff
Go to solution

Hi @-X-ARCH & @UnkleRukus!

Sorry to not have provided this information before but if you have a Dropbox Plus, Professional, or Business account, you can prioritize a file to sync ahead of others syncing with the Dropbox app on your computer. 

Note: You can’t prioritize folders or package files at this time. 

In case you'd like to log a feature request for a similar functionality for folders, the 'Share an Idea' section of our Community is the right place. Here's a direct link:

https://www.dropboxforum.com/t5/Share-an-idea/ct-p/101002000

I hope this clears things up a tad and I'm always around if you have any more questions!


Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join

Need more support?
Who's talking

Top contributors to this post

  • User avatar
    wensleydale Helpful | Level 6
  • User avatar
    Walter Dropbox Staff
  • User avatar
    UnkleRukus New member | Level 2
  • User avatar
    -X-ARCH New member | Level 2
What do Dropbox user levels mean?