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Dropbox 79.4.143 Mac after High Sierra update: continuous "synching" icon

New member | Level 2

After upgrading from El Capitan to High Sierra 10.13.6 noticed that dropbox icon and pulldown reports "synching"  for days, even after all 1300 or so files were marked as green in sync.  Have tried uninstalling; reinstalling; "view sync issues" is blank; sync is working as expected, i.e. no material impact on what I need dropbox for; just annoying that the app always reports itself as in state "synching"  - Anyone else seen this?

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Re: Dropbox 79.4.143 Mac after High Sierra update: continuous "synching" icon

Dropboxer

Hey there @gillbe

As a first step, could you please check if you're running the latest stable version of the desktop app (79.4.143) and send me a screenshot (without any personal info) of what you see when you hover over the Dropbox icon that's next to your computer's clock?

Thanks in advance!


Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Dropbox 79.4.143 Mac after High Sierra update: continuous "synching" icon

New member | Level 2

Hi Lusil,dropbox_79.4.143_synching.jpg

Here's what I see, and have been seeing for last 3 days

Cheers

Gillbe

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Re: Dropbox 79.4.143 Mac after High Sierra update: continuous "synching" icon

Dropboxer

Thanks for your swift reply, @gillbe

In order to further investigate, I've sent you a ticket to the email address connected to your Community profile. 

Please check your inbox for my latest message and we'll take it from there. 

Looking forward to hearing back from you!


Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


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Dropbox 79.4.143 Mac after High Sierra update: continuous "synching" icon
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