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Dropbox App crashing at installation

Helpful | Level 5

Hi,
I recently install Windows 10 x64bit (Build 10240) at my Laptop HP 840 G1. When trying to run Dropbox 76.4.126 Offline Installer at my systems to install. It runs for a while and then after some time give "The installer encounter error 2." error message and stop to install.

Kindly help for the resolution.

I tried https://help.dropbox.com/installs-integrations/desktop/install-failed but no success.

Note below message under C:\%userfolder%\AppData\Local\Dropbox\dropbox.exe.log

!! dropbox: assigning process to named job object dbx1240
!! dropbox: assigned process to named job object with handle 00000188
dropbox: loading watchdog
dropbox: loaded watchdog. executing watchdog_main
dropbox: package full name is <unpackaged>
dropbox: loading bootstrap
dropbox: initializing
dropbox: initializing python 3.7.2
dropbox: setting program path 'C:\Program Files (x86)\Dropbox\Client_76.4.126\Dropbox.exe'
dropbox: setting home path 'C:\Program Files (x86)\Dropbox\Client_76.4.126\76.4.126'
dropbox: setting python path 'C:\Program Files (x86)\Dropbox\Client_76.4.126\76.4.126;C:\Program Files (x86)\Dropbox\Client_76.4.126\76.4.126\python-packages-37.zip'
dropbox: python initialized
dropbox: running dropbox
dropbox: setting args
dropbox: applying overrides
dropbox: running main script
dropbox: load fq extension 'C:\\Program Files (x86)\\Dropbox\\Client_76.4.126\\76.4.126\\tornado.speedups.cp37-win32.pyd'
dropbox: load fq extension 'C:\\Program Files (x86)\\Dropbox\\Client_76.4.126\\76.4.126\\cryptography.hazmat.bindings._constant_time.cp37-win32.pyd'
dropbox: load fq extension 'C:\\Program Files (x86)\\Dropbox\\Client_76.4.126\\76.4.126\\cryptography.hazmat.bindings._openssl.cp37-win32.pyd'
dropbox: load fq extension 'C:\\Program Files (x86)\\Dropbox\\Client_76.4.126\\76.4.126\\cryptography.hazmat.bindings._padding.cp37-win32.pyd'
dropbox: load fq extension 'C:\\Program Files (x86)\\Dropbox\\Client_76.4.126\\76.4.126\\win32com.shell.shell.cp37-win32.pyd'
dropbox: load fq extension 'C:\\Program Files (x86)\\Dropbox\\Client_76.4.126\\76.4.126\\winffi.kernel32.compiled._winffi_kernel32.cp37-win32.pyd'
dropbox: load fq extension 'C:\\Program Files (x86)\\Dropbox\\Client_76.4.126\\76.4.126\\psutil._psutil_windows.cp37-win32.pyd'
Traceback (most recent call last):
File "dropbox\win32\version.pyc", line 67, in __init__
File "dropbox\win32\version.pyc", line 161, in _get_release_id
TypeError: int() argument must be a string, a bytes-like object or a number, not 'NoneType'

During handling of the above exception, another exception occurred:

Traceback (most recent call last):
File "dropbox\client\main.pyc", line 18, in <module>
File "dropbox\client\features\catalina_migration\catalina_migration_controller.pyc", line 12, in <module>
File "dropbox\client\authentication\manager.pyc", line 47, in <module>
File "dropbox\client\constants\__init__.pyc", line 31, in <module>
File "dropbox\client\constants\win.pyc", line 10, in <module>
File "dropbox\win32\internal.pyc", line 57, in <module>
File "winffi\kernel32\api.pyc", line 19, in <module>
File "dropbox\win32\kernel32.pyc", line 26, in <module>
File "dropbox\win32\version.pyc", line 256, in <module>
File "dropbox\win32\version.pyc", line 79, in __init__
File "dropbox\exception\reporting.pyc", line 301, in report_exception
File "dropbox\client\flow_tracker\__init__.pyc", line 50, in <module>
File "dropbox\foundation\futures\__init__.pyc", line 19, in <module>
File "dropbox\foundation\futures\sleep\__init__.pyc", line 18, in <module>
File "dropbox\db_thread.pyc", line 17, in <module>
File "dropbox\threadutils.pyc", line 45, in <module>
ImportError: cannot import name 'get_thread_name' from 'winffi.kernel32.api' (C:\Program Files (x86)\Dropbox\Client_76.4.126\76.4.126\python-packages-37.zip\winffi\kernel32\api.pyc)

Thanks

14 Replies

Re: Dropbox App crashing at installation

Dropboxer
Hi there @rizmayo, sorry to hear that. 
 
Since you mention that you’ve encountered an error 2 when attempting to install the desktop app, could you also please have a look at this article post which lists some steps to troubleshoot this? 
 
Let me know how it goes!

Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Dropbox App crashing at installation

Helpful | Level 5
Hi,
Thanks for your reply. I followed below articles and cleaned whatever can be done at my systems. After that restart the systems and try re-installing dropbox again. Unfortunately, no success and got same error message.
 
Kindly help
 
 
 
Thanks.
 
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Re: Dropbox App crashing at installation

Dropboxer
Thanks for trying these steps out for me and sorry to hear that you’re still having trouble with this, @rizmayo
 
In order to have a more in-depth look, we’d have to move this discussion to email. As such, I was able to locate your ticket and have made sure to pass your comments along to the member of my team reviewing this matter for you. 
 
I can see that they replied to you, so please make sure to check your inbox for their latest message and don’t hesitate to get back to them with any further info. 
 
Let me know how it goes!

Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Dropbox App crashing at installation

Helpful | Level 5

Hi,

Thanks for reply. My issue resolve by setting up eviornment variable. IN my path variable enviornment were define with % values. Which i believe somehow not working with Dropbox installer.

Therefore set them manually by following the steps in below link

https://www.computerhope.com/issues/ch000549.htm

Thanks

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Re: Dropbox App crashing at installation

Dropboxer
Thanks for letting me know what did the trick for you, @rizmayo! Glad to hear you were able to resolve your concern. relieved face
 
If you have any other questions in the future, don’t hesitate to give us a shout. In the meantime, have a wonderful day ahead!

Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Dropbox App crashing at installation

New member | Level 2

We have a brand new SurfacePro 6 and cannot get any version of Dropbox for Desktop to install. Please help.

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Re: Dropbox App crashing at installation

Dropboxer

Hi there @strugglng1

I'd be more than happy to help!

Have you by any chance tried installing the Dropbox app for windows 10 in S mode? You can find more info about it and how to install it here

Let me know how it goes!


Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Dropbox App crashing at installation

Explorer | Level 3

I am getting strange error here

/Volumes/Dropbox\ Installer/Dropbox.app/Contents/MacOS/Dropbox ; exit;

Killed: 9

logout

Saving session...

...copying shared history...

...saving history...truncating history files...

...completed.

 

 

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Re: Dropbox App crashing at installation

Dropboxer

Hey there @tariqms, thanks for checking in with us. 

Could you please send me a screenshot (without any personal info) of the error message that you mention so that I have a better understanding of your concern?

Thanks in advance!


Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


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Dropbox App crashing at installation
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