Apps and Installations
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I fired my laptop up a couple of days ago and I noticed that the dropbox icon in the taskbar was missing. I checked task manager and dropbox is running theres just no icon and if I kill the task and double click on the dropbox exe it loads the app but does not show the Icon so I am unable to check my settings or anything else. Oddly enough it is still working fine on my main desktop.
I have completely uninstalled dropbox and reinstalled a couple of times but there is no change to my issue.
Also, when I launch the installer, after it has downloaded the dropbox files via the installer it doesn't actually launch the install process to let me input my user account or link my files but if I check task manager it shows that dropbox.exe is running.
I am somewhat confused, can anyone help?
I have checked my AV and no issues there but I would assume if it was something to do with AV it would stop the app from being loaded
I did this several times and it still is not appearing. Any ideas?
Hey @kaysilyn, just in order to make sure I’m following-up with you correctly, can you let me know whether you’ve followed the steps Hoovey posted in the previous page?
Also, are you facing an issue loading the Dropbox icon on your system tray? Can you confirm that you're working on a pc?
If it's not too much trouble for you, could you try restarting your computer once to reload the Dropbox visual elements & see if the issue persists?
Jane
Community Moderator @ Dropbox
dropbox.com/support
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Hi Jane. Thanks for the quick and thorough response. I am working on a PC, and I did do what Hoovey described several times, but it did not change anything. I also restarted my computer to no avail. However, I ended up re-installing dropbox and it now appears in the tray. I'm not sure what happened, but I'm doing fine now. Thanks again for your response.
Oh, great @kaysilyn, happy to hear that the re-installation did the trick for you this time, that’s some great news indeed!
I appreciate it that you kept our discussion here updated & it will be a pleasure to work with you again in the future. Happy syncing & a wonderful rest of your day!
Jane
Community Moderator @ Dropbox
dropbox.com/support
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Where you say right click on the system tray, do you mean the taskbar? I have right clicked on the taskbar but the pop up list doesn't include properties, so cannot get any further with retrieving the icon.
Thanks
I tried taskbar settings>choose which icons appear in the taskbar, but Droptox wasn't listed
@Hoovey wrote:Solution: as of Sep 15 2018, right click on taskbar in windows, select "Taskbar settings," and scroll down to section "Notification Area," and select "Select which Icons Appear on the Taskbar." here you should see DROPBOX and can turn it on!
@Jane wrote:Thanks for letting us know what worked for you @Hoovey! I’ve made sure to accept your last comment as the Best Answer, so that other users facing the same behavior could reference it in the future.Please don’t hesitate to reach out to us here again in case you have more thoughts or questions in the future. Take care until then!
Sadly it isn't working for me. I have a Win 10 laptop, not one with upgraded software. Until a week ago the icon was there but now it's gone. So I cannot access settings at all and I want to have copies of a folder I have been invited to, accessible locally. At present I am having to go to dropbox.com to view the folder contents as it wasn't on my sync list, and of course now I cannot get to dropbox settings at all since that appears not to be accessible in dropbox.com, and isn't in my dropbox folder, it was only accessible on the icon.
So this is something Dropbox as a company really needs to address. Solutions that do seem t work for some people don't work for everybody, and settings are only accessible where the evasive icon is available
Where you say right click on the system tray, do you mean the taskbar?
Jane
Community Moderator @ Dropbox
dropbox.com/support
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Hi Jane
The icon used to be there, and I expect still will be on my old Win7 laptop, so that is where I've been accustomed to seeing it and using it for years. It was bottom right on this laptop until a few days ago and then suddenly gone. No sign of it at all, not in the hidden icons tray either. I'm trying to attach a screenshot but getting an error message. The same happened yesterday. (I am signed in)
So anyway, no, no icon at all, grey or otherwise, and when I have tried what somebody else suggested, going to the taskbar settings and then choosing to display it - it quite simply isn't in the list.
All updates are installed. Nothing pending.
Dropbox is in my start menu, I have tried pinning it to the taskbar but cannot open it from there either. The only way I can find the Dropbox folder is by using whatever they call Windows Explorer nowadays and navigating the folders list. That gives me no access to Dropbox settings though so I cannot update what I want synced. Nor are there any Dropbox settings at dropbox.com
Big problem
Ros
Jane
Community Moderator @ Dropbox
dropbox.com/support
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