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Dropbox Paper "getting started" looping

New member | Level 2

I downloaded Dropbox Paper. When I open it, the get started screen appears. I click button and it opens in browser for api and authorization. I authorise and focus goes back to the app, which blinks and then displays get started screen again.

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Re: Dropbox Paper "getting started" looping

Dropboxer

Hi @cimi_skywalker - welcome to our Community and thanks for using Paper!

Am I correct to assume you're referring to the mobile Paper app? 

If so, are you on an Android or iOS device? 

Have you rebooted your device to give it another go? What were the results? 

Any additional information you think might help our investigation will be much appreciated! 

 


Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Dropbox Paper "getting started" looping

New member | Level 2

Yes, I am using mobile app on android.

I have found solution. I did not have the Dropbox app installed. Once I installed Dropbox, Dropbox Paper worked fine. slightly smiling face

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Re: Dropbox Paper "getting started" looping

Dropboxer

Thanks for keeping me in the loop @cimi_skywalker; I'm glad to hear it's sorted now.

Should you ever come up with a Dropbox question, feel free to give us a nudge here; we're always a post away! 

 


Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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Dropbox Paper "getting started" looping
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