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Dropbox Slack extension uploading file root, but not file

New member | Level 2

Hello! When one member of our team tries to use the Slack extension (uploading from this screen)

Screen Shot 2019-09-05 at 1.18.58 PM.png

The file does not upload. Usually, it attaches a link which then offers a preview, but in this case it simply pastes the file root instead of the file. For example:

/Joint Files/Communications/Communications Records/New Proposal


Screen Shot 2019-09-05 at 1.26.18 PM.png

 We've tried logging in and out of Dropbox and Slack, uninstalling and reinstalling the integration in Slack, and shutting everything down.  It's working properly for everyone else on the team. Any ideas?



2 Replies

Re: Dropbox Slack extension uploading file root, but not file

New member | Level 2

I just realized that this is not the right part of this forum to post, my apologies.


Re: Dropbox Slack extension uploading file root, but not file


Hey there @asaueres - apologies for the slight delay in my response; are you still having issues with this or were you able to resolve your concern in the end?

If you did, what did the trick for you after all? 


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Dropbox Slack extension uploading file root, but not file
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