cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
Discover new ways to use Dropbox or share your tips with other users like you. Get involved

default

no

Dropbox Slack extension uploading file root, but not file

New member | Level 2

Hello! When one member of our team tries to use the Slack extension (uploading from this screen)

Screen Shot 2019-09-05 at 1.18.58 PM.png

The file does not upload. Usually, it attaches a link which then offers a preview, but in this case it simply pastes the file root instead of the file. For example:

/Joint Files/Communications/Communications Records/New Proposal

Photo:

Screen Shot 2019-09-05 at 1.26.18 PM.png

 We've tried logging in and out of Dropbox and Slack, uninstalling and reinstalling the integration in Slack, and shutting everything down.  It's working properly for everyone else on the team. Any ideas?

 

Thanks!

2 Replies

Re: Dropbox Slack extension uploading file root, but not file

New member | Level 2

I just realized that this is not the right part of this forum to post, my apologies.

Reply
Loading...

Re: Dropbox Slack extension uploading file root, but not file

Dropboxer

Hey there @asaueres - apologies for the slight delay in my response; are you still having issues with this or were you able to resolve your concern in the end?

If you did, what did the trick for you after all? 

 


Walter
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so please give it a Like below. 
White check mark Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
Arrows Counter Clock Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

Reply
Loading...
Installation and Desktop App Issues

Have a question? Our Dropbox Community is here to help!

Post your question or search for an answer below.


Learn more about using the Community by reading our Community Guidelines.


Hi there,

If you need more help you can log a ticket with our Support Team here (expected response time 24 hours), or contact us on Twitter or Facebook.

For more info on available support options, see this article.

If you found the answer to your question, please 'like' the post to say thanks to the user!

Dropbox Slack extension uploading file root, but not file
207 Views
2 Replies
0 Likes
Looking for Dropbox Paper users
Do you use Dropbox Paper?

If so, we're starting a design feedback group and we'd love for you to be a part of it. We have paid feedback opportunities - both in person and remotely - for English speaking users based in the US.

Interested? Take the short survey to let us know.

Take the survey
Who's talking
Top contributors to this post