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Hello,
With my samsung S9 running on android 8.0.0 my dropbox app only uploads the pictures when I open the app.
Before it was uploading always.
I have a Samsung Galaxy S9 and I think I just figured it out:
Settings
Device Care
Battery
Power Mode
Switched from "Medium Power Saving" to "Optimized" and it seems to work again. I took a photo and turned the screen off and it uploaded with no problem.
I have the exact same problem and I am already in optimized mode and have checked all the above recommendations.
In my case, I tap the share icon from an app and then selected "add to dropbox". And then I select the location I want the file to save in dropbox. Then in my notifications panel I see a progress bar showing the uplaod status. Everything sounds good so far, right?
Well that's where it stalls. The progress bar never makes any progress and the files never get to Dropbox. This is intermittent. Sometimes the files are successfully uploaded but many times it just hangs.
Any other suggestions?
Sorry to hear about this @uscpsycho.
How large is the file in question and what app are you using to import it to Dropbox? Do you have the quota needed to accommodate the said file(s)?
You can view your current quota usage on the following page:
Can you try this out on a different network and/or over cellular data and let me know if the behavior is the same?
Could you also forward me a screenshot of the problem as shown on your device?
Any additional information will be much appreciated!
Walter
Community Moderator @ Dropbox
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Hey @Jeremy M.10,
From what I understand, you're trying to manually upload a file through your mobile app, but it's being added slowly, is that right?
As a first step, could you please clarify if you've tried connecting to a different WiFi connection? Do you see a change in behavior when enabling cellular data by any chance?
Any additional info and screenshots (without any personal info) illustrating what you're seeing would be very helpful so as to have a better understanding of your concern.
Thanks in advance!
Lusil
Community Moderator @ Dropbox
dropbox.com/support
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Hey @Clarence D.
Welcome to the Dropbox Community - let's see what we can do here.
Initially, thanks for checking your battery optimization settings!
Could you also have a look and see if you experience the same behavior when you have cellular data on with and without a WiFi connection?
Could you give a different WiFi network a try too?
Let me know what you find!
Lusil
Community Moderator @ Dropbox
dropbox.com/support
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Galaxy note 10 having this issue both on wifi and data connection. Pictures seem to upload find but video and audio files start to upload and then within a few seconds it stops. 😞 this seem to have started after the most recent update.
Hmm. Could you try toggling the option for uploading videos? Maybe that will do the trick.
To do this:
Let me know if this helps, @Rick G.20!
Lusil
Community Moderator @ Dropbox
dropbox.com/support
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