I installed the Mojave 10.14.6 update yesterday and when I restarted my computer, my Dropbox app kept loading and then crashing and was using a lot of CPU. The only way to stop this process was to quit the Dropbox app in my Activity Monitor.
I also tried uninstalling the Dropbox app, but when I went to reinstall it, the .dmg file wouldn't mount. I uninstalled my Norton, thinking that I might have a firewall issue, but that didn't fix it. When I downloaded Norton again, it installed just fine - so it was just an issue with installing the Dropbox app.
I then restored my timemachine to before I uninstalled my Dropbox app, so I have it back on my computer, but now I'm at square one. I have tried turning on and off my smart sync, but neither helps. Looks like there are 600 files that need to be synced, but the app quits ~every 30 seconds and reloads.
I have plenty of storage space in my Buisnes Dropbox account and on my hard drive.
Hey there @gsimon,
As a first step, can you try just restarting your computer to refresh the File Explorer and the Dropbox app to see if that does the trick?
If not, can you let me know which version of the desktop app you have installed on your computer?
Also, please check if you have any symlinks within the Dropbox folder that could be causing this. You can find the steps on how to check for symlinks from this article here (point 7).
Let me know what you find and we can go from there - Thanks!
I must have restarted my computer about 50 times between yesterday adn today. I just tried again, and it did not help.
I am using the Dropbox desktop app version 80.3.110.
I do not believe I have any symlinks. I followed step 7 several times and the terminal didn't tell me I had any.
Any other suggestions would be helpful!
So it seems you have a beta version of the desktop app installed on your computer. I'd suggest downgrading to the latest stable version might do the trick!
You'll need to go to your account settings page here, and toggle off the option for "Early Releases" from the bottom of the web page.
Then you can download the latest stable version from here and run the installer to complete the process. Just to note, you don't need to uninstall the software you have currently so don't worry about that.
Let me know how it goes - Thanks!
Hi - I've turned off the "early releases" option and tried downloading again. The .dmg package will download, but the installer won't open. I've tried this mulitple times yesterday and today, and it never works. When I reinstalled my Norton, that .dmg file opened and worked, but it seems to only be an issue with the Dropbox installer.
If you weren't able to install the stable version then first I would recommend to try disabling Norton temporarily just in case it's blocking the installation.
If this doesn't allow you to run the installer then can you let me know if you're getting a specific error message? A screenshot (excluding personal info) of the error would be appreciated.
Let me know what you find - Thanks!
I have uninstalled Norton completely and still no luck.
I never get an error message when I try to open the installer. I can download the .dmg file, but it doesn't open. This is as far as I can get:
But when I click "open" the file will just disapear and I get this screen:
The main issue is that my desktop app keeps loading and crashing, so I also have a screenshot below to show you what I mean. It will load this far, start to sync for just a split second, and then the dropbox app icon on the top toolbar will disapear and the app will automatically restart.
Below you will see that the there are many, many Dropbox processes running and the number of them keeps building unless I "force quit" them through this Activity Monitor. Once I force quit all of them, the issue stops, but then I also cannot use the app. When I open the app, the issue starts all over again.
Any additional thoughts would be great. Thanks!
Community Moderator @ Dropbox
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