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Dropbox app for Android causing high battery usage

Dropbox app for Android causing high battery usage

AntonioC
Dropbox Staff
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Hi there, I’m Antonio, a member of the Dropbox Mobile team. We’ve discovered an incompatibility issue between Dropbox’s app and Android OS that led to higher-than-normal battery usage on Android phones.
 
We’ve fixed the issue, and the app should return to normal functionality after restarting it. 
 
To restart the app:
  • On your device, open the Settings app and select Application Manager
  • Switch to the Running tab to view your active apps
  • Tap the Dropbox app and select Stop
  • Re-launch the Dropbox app from your home screen
 
If you’ve restarted the app and are still seeing higher-than-normal battery usage, please reply to this thread, and we’ll take a look.
2 Accepted Solutions

Accepted Solutions

weilhuiz
Dropbox Staff
Go to solution
Hi Alan, the main release of v76 will be rolled out 100% on this Wed. v78 will follow 2 weeks after that.

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Jay
Dropbox Staff
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We’re glad to hear about this. We’d recommend that if any users still experience battery issues to contact our team directly so we can investigate this matter on an individual basis.


Jay
Community Moderator @ Dropbox
dropbox.com/support


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101 Replies 101

megawhite
Collaborator | Level 8
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Over the last couple of months on the Android phone app I have noticed excessive battery usage by the DropBox App even when there is no upload or download activity.

 

Can this be fixed asap?

Mark
Super User II
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We need way more info here - like Android OS version and Dropbox version as a minimum.

 


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:arrows_counterclockwise: Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

dbeato
Super User alumni
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Do you upload a lot of files to Dropbox from other devices? Do you have any folders syncing to your mobile? But again your system information (Mobile Phone Model, OS information and Dropbox information) is important for us to help you.

megawhite
Collaborator | Level 8
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Hi, sorry yes that would help:

Android 5.0

Dropbox 50.2.2

 

As I say no active uploading or downloading.  The majority of time the phone is Wi-Fi connected, I cannot tell if the drain is happening while specifically Wi-Fi or mobile data connected.

megawhite
Collaborator | Level 8
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In addition the the info I just provided, phone is Galaxy Note 3.

 

I do have a number of folders, probably less than 100.  A few thousand files probably.

 

Again it uses a lot of battery even when I make no changes to files or folders.

 

Can I upload a screenshot of power management?  I can only seem to link to an image with the insert/edit image button.

 

Thanks.

dbeato
Super User alumni
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Yes, you can upload the screenshot so we can see the results.

megawhite
Collaborator | Level 8
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How do i upload a file?

Wilfried K.
Explorer | Level 4
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I got the same problem since last update. No uploads/downloads from app.
Samsung Galaxy S5mini (SM-G800F), Android 6.0.1, Dropbox Version 50.2.2 from 30.5.17
I have to deactivate it, because if it's activated, it drains my battery empty in just 8 hours. (Without any other activity)

dbeato
Super User alumni
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On the Reply click as below and upload the image:

2017-06-14_1322.png

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Top contributors to this post

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    bmart007 New member | Level 2
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    Jay Dropbox Staff
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    Alan R.4 Helpful | Level 6
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    granchir Explorer | Level 3
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