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Re: Dropbox app for Android causing high battery usage

Collaborator | Level 8
Dropbox developers are not taking this seriously... Soon all power management apps on Android and even Google itself in Android 7 will flag Dropbox as battery consuming and block it from running and it will take months/years for Dropbox to revert this. This is a VERY SERIOUS BUG, flag it as CRITICAL and test it before the release of a new beta.
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Betreff: Dropbox app for Android causing high battery usage

New member | Level 2

This worked for me too. And the application was rather simple. Thank You.

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Betreff: Dropbox app for Android causing high battery usage

Community Manager
Community Manager
Hi everyone
Dev team has been notified and will work on a fix for the next stable version. I'll keep you guys updated!



Ed G
Community Manager @ Dropbox
https://dropbox.com/support


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Betreff: Dropbox app for Android causing high battery usage

New member | Level 2

So, its been 6 months and the developers are looking at it "urgently".

Imagine my relief.

I guess its time to use a different application that does not have this issue.

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Betreff: Dropbox app for Android causing high battery usage

Explorer | Level 3

Hi everyone,

 

I also have the problem of battery drain on my Huawei P9 Lite. I found it from version 68.2.2. I opened Request # 7124585, Dropbox engineers confirmed that this is a bug and are working on it, but until the current version 72.2.2 the problem persists.

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Re: Dropbox app for Android causing high battery usage

New member | Level 2

The issue is still present in the 72.2.2 version of the Android Dropbox.
From the Wakelock logs, it seems that the MobileUpload job started by Dropbox is keeping the phone awake.

*job*/com.dropbox.android/.camerauploads.CameraUploadsScanAndUploadJobService


The only viable solution for now, to make my phone usable, is to Greenify the Dropbox app, which kills the Dropbox app.

Can you please let the dev team know? Who was doing the QA before approving the version that caused this bug? And why was the codebase (at least the commit where this issue was introduced) not roll-ed back when this bug was noticed? This is a server bug that affects the usability of user's phone.

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Re: Dropbox app for Android causing high battery usage

Helpful | Level 6

Just filed a ticket too - getting 10% battery drain just from Dropbox on newly factory reset phone (SGS7) using latest stable version from Play Store.  Set to autoupload pics/vids over WiFi when on charge, hardly used all day yet still big battery drain.  Really surprised this hasn't been fixed given how long it has been reported for.

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Betreff: Dropbox app for Android causing high battery usage

Explorer | Level 4

It seems like this warrants some emergency escalation as the posters here probably represent 1% or less of Dropbox affected user base and Dropbox is pissing off its customers with this legitimately critical problem.

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Betreff: Dropbox app for Android causing high battery usage

Community Manager
Community Manager
Hi all,

v76.1.6 was just released - can you try it and see if this improves on battery consumption?



Ed G
Community Manager @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so please mark it for some Kudos below. 
White check mark Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
Arrows Counter Clock Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

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Betreff: Dropbox app for Android causing high battery usage

Helpful | Level 5
Seems like it is good, but let's have some more hours...
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Dropbox app for Android causing high battery usage
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