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Betreff: Dropbox app for Android causing high battery usage

Community Manager
Community Manager
yeah defo - please let me know either later today or tomorrow on how things are going.

Cheers



Ed G
Community Manager @ Dropbox
https://dropbox.com/support


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Betreff: Dropbox app for Android causing high battery usage

Collaborator | Level 8

 

Just tried 76.1.6 beta and the problem REMAINS=... Wakelock still present, see the BetterBatteryStats screen below:

 

After that went back, AGAIN, to 64.2.2, the latest working version so far... Peharps I should give up trying new betas and stay 64.2.2 for a thousand years...

 

x01.pngWakelock remains in 76.1.6x02.pngDropbox 76.1.6 runningx03.pngMy camera upload options

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Betreff: Dropbox app for Android causing high battery usage

Collaborator | Level 8

After trying 76.1.6 beta went back, AGAIN, to 64.2.2, the latest working version so far... Peharps I should give up trying new betas and stay 64.2.2 for a thousand years...

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Betreff: Dropbox app for Android causing high battery usage

Helpful | Level 5
Weirdest, since I suffered from that phenomenon myself up until this beta where suddenly all is good...
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Betreff: Dropbox app for Android causing high battery usage

Collaborator | Level 8

@orenfl wrote:
Weirdest, since I suffered from that phenomenon myself up until this beta where suddenly all is good...

Did you take any photos after using the new 76.1.6 beta ? Was it uploaded to your dropbox ? peharps you didn´t trigger the camera upload function and, as so, the wakelock was never started. Or perhaps your upload options are different and they fixed just for your specific situation (see my screenshots above for my camera upload options)

 

The point is, wakelock is still present in 76.1.6... 

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Betreff: Dropbox app for Android causing high battery usage

Dropboxer
Hi @faviovilan,

Thanks for being patient with us. May I ask you to try the 76.1.6 again but this time with the setting "When to upload" equals to "Battery level is greater than 30%"? Please let us know if things improve.

Also, please make sure there are no stats showing in the BetterBatteryStats before running the new version. Thanks.
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Betreff: Dropbox app for Android causing high battery usage

Explorer | Level 4

Have been running 76.1.6 all day and battery usage seems to be back to below 1% now.

Will keep you posted but it looks promising.

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Betreff: Dropbox app for Android causing high battery usage

Collaborator | Level 8

@weilhuiz wrote:
@HI @faviovilan,

Thanks for being patient with us. May I ask you to try the 76.1.6 again but this time with the setting "When to upload" equals to "Battery level is greater than 30%"? Please let us know if things improve.

Also, please make sure there are no stats showing in the BetterBatteryStats before running the new version. Thanks.

Hi weilhuiz, just to make sure I uninstalled my previous working version (64.2.2) again and did a clean install of 76.1.6 beta...

 

After logging in, just enabled camera upload and the default option is "greater than 30%". Took some pictures and it uploaded fine, disabled screen and deep sleep worked fine, no wakelocks at all (checked in BetterBatteryStats). So everything is fine so far.

 

After the previous test I changed the option back to camera upload "only while charging", took some photos and disabled screen. After a few moments opened it again and checked on BBS and wakelock is BACK, phone is unabled to go to deep sleep. (exact reaction as my previous post above)

 

Just to make sure, went back to "greater than 30%" and the wakelock is gone again.

 

Just to confirm again, went back to "only while charging" and the wakelock is BACK.

UPDATE: It seems the wakelock happens only when there are pictures to upload in "only while carging". When that happens I receive the following msg in notification: "charge yout device to resume". (the very same msg that is shown in 64.2.2, but somehow in those new versions it doesn´t allow the phone to go to deep sleep because of the wakelock)

 

So, at least, we now pinpointed the exact problem that remains in 76.1.6, the wakelock appears when "only while charging" is set on "when to upload" and when there are pictures waiting to be uploaded. (waiting for charging to begin upload)

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Betreff: Dropbox app for Android causing high battery usage

Collaborator | Level 8

 Just a follow up from my previous post above with additional information.... (*adittional tests using 76.1.6 betawinking face

 

My phone is now with 70% of battery, changed the "when to upload" to "battery level is greater than 75%", took some pictures, turned the screen off and the wake lock is BACK.

 

So... after all test the wakelock is happening in 76.1.6 beta in any situation that there is some pictures waiting to be uploaded and dropbox is waiting to upload later for any reason, it doesn´t matter if it´s "only while charging" or if it is a threshold of battery (above X% and actual battery level is below X dizzy face. I suggest developers to diff the code change that happened after 64.2.2.

 

So I believe people reporting that the wakelock has been fixed are trying it with the "above 30% battery" and are obvioly trying that when the mobile phone battery is above 30%, so dropbox is uploading the pictures and, after that, no wakelock happens. The wakelock is only happening, at leas in 76.1.6, when there is some pictures waiting to be upload later for any reason. If the upload happens, the wakelock doesn´t appear.

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Betreff: Dropbox app for Android causing high battery usage

Dropboxer

Hi faviovilan,

Thanks for the follow-up, I will investigate the remaining issue and get back to you.

 

UPDATE: An additional fix has been submitted, it will be in the next beta version. Will follow up with the version number when it's available.

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