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Re: Dropbox app on Mac not responding

Dropboxer
Hey Thunderbird, apologies for getting back to you in delay & thanks for posting us on our Community on the matter. I’m just reaching back out to you to see if you’re still facing this syncing issue. 
 
If so, please do let me know here & we’ll take it from there. Thanks in advance! 

 


Jane
Community Moderator @ Dropbox
https://dropbox.com/support

 

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Re: Dropbox app on Mac not responding

New member | Level 2

I'm having this same problem! Bought a new Macbook Air and updated it so now it's running Mojave on the latest version. I installed Dropbox with offline installer and it did the download and installation but never gave me confirmation that it installed. It backed up all of my photos and I can access them through Finder, however the program itself I cannot open and it will not let me delete it to reinstall it.

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Re: Dropbox app on Mac not responding

Dropboxer
Hey there (@CassJohnson), as a quick check, could you have a look on your menu bar at the top of your Mac for the Dropbox icon? If you hover your mouse on it, it should display the Dropbox syncing status. What does the message there read for you Cass? 
 
From there, I’d like to point you to the syncing icons on your Mac that will help you paint a clearer picture on whether you’re syncing to your account online correctly Arrows Counter Clock/White check mark. If you’re facing an issue loading your syncing icons, I’d recommend unlinking & relinking your account on your desktop once, as it recreates the local database
 
Last but not least (& just in order to focus more on your initial inquiry), can you let me know whether you received any error messages when you tried to delete or reinstall Dropbox? If you’ve done any initial troubleshooting on your end, please do keep me updated of the outcome, so as to further advise accordingly. 
 
Any detail you could include on this discussion would be very helpful & thanks a lot for taking the time to clarify matters for me!

 


Jane
Community Moderator @ Dropbox
https://dropbox.com/support

 

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Re: Dropbox app on Mac not responding

New member | Level 2

there's clearly an issue with Dropbox.  Everthing else on my mac works same as before, dropbox no longer works after working fine for years.  Dropbox: stop blaming on user error, the ether, or 3rd party applications, just put your heads together with the apple-mac folks and get it fixed.  Dropbox should beta-test any updates prior to lauching to ensure a seemless expperience for users (regardless of what operating system/platform is being used).  I'm guessing most of us aren't IT troubleshooting types, and just want Dropbox to function properly, always...

It was a great product when it worked, but looks like it's now going the way of the dodo bird.

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Re: Dropbox app on Mac not responding

Dropboxer
Hey @Dolphinwth, we aim to make the updating process as seamless as possible however from what I gather from your description, it seems that you’re facing a syncing issue at the moment, is that right? If so, I’m wondering what this looks like on your end. 
 
Just as a quick check, could you have a look on your menu bar at the top of your Mac for the Dropbox icon? If you hover your mouse on it, it should display the Dropbox syncing status. What does the message there read for you? Have you noticed any progress since the last time you wrote us here by any chance? Alternatively, have you tried any of my suggestions posted on this thread; please let me know in your next message if possible. 
 
Any detail you could include on this discussion would be very helpful in determining the best next steps for you & thanks a lot for taking the time to clarify matters for me!

 


Jane
Community Moderator @ Dropbox
https://dropbox.com/support

 

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Re: Dropbox app on Mac not responding

New member | Level 2

It wants a password and I don't know it.

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Re: Dropbox app on Mac not responding

Dropboxer

Hey @tbarben11, can you elaborate a bit on that for me please? Does your inquiry pertain to not being able to launch the Dropbox application on a Mac device, as what has been discussed on this thread or a different one? Are you trying to sign in on your desktop & you're unable to get going with that because you don't remember your password? Have you tried resetting it by any chance? 

Once I have these details, I’ll try to focus on that a bit closer. Thanks in advance!

 


Jane
Community Moderator @ Dropbox
https://dropbox.com/support

 

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Dropbox app on Mac not responding
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