Apps and Installations
Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.
I am on Mac High Sierra 10.13.3, upgraded last week. Post the upgrade, Dropbox refuses to Sync. Been using Dropbox on this Mac for the last 5 yrs but never had this problem.
Even the Dropbox icon has vanished from Taskbar. I can see my Dropbox folder on Finder, which has all the last sync files from last week.
When I try to launch the app through Finder -> Applications -> Double Click on Dropbox, still nothing happens.
Dropbox icon in Launchpad is unresponsive. Clicking on it takes me back to my last used screen on the mac.
Uninstalled and tried offline installer 44.4.58 - No result, not even sure if the installation completed or not.
Have gone through various posts on this forum and tried different fixes. Nothing worked yet.
HELP ME !
Jane
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so please give it a Like below.
Did this post fix your issue/answer your question? If so please press the 'Accept as Best Answer' button to help others find it.
Still stuck? Ask me a question! (Questions asked in the community will likely receive an answer within 4 hours!)
I'm having this same problem! Bought a new Macbook Air and updated it so now it's running Mojave on the latest version. I installed Dropbox with offline installer and it did the download and installation but never gave me confirmation that it installed. It backed up all of my photos and I can access them through Finder, however the program itself I cannot open and it will not let me delete it to reinstall it.
Jane
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so please give it a Like below.
Did this post fix your issue/answer your question? If so please press the 'Accept as Best Answer' button to help others find it.
Still stuck? Ask me a question! (Questions asked in the community will likely receive an answer within 4 hours!)
there's clearly an issue with Dropbox. Everthing else on my mac works same as before, dropbox no longer works after working fine for years. Dropbox: stop blaming on user error, the ether, or 3rd party applications, just put your heads together with the apple-mac folks and get it fixed. Dropbox should beta-test any updates prior to lauching to ensure a seemless expperience for users (regardless of what operating system/platform is being used). I'm guessing most of us aren't IT troubleshooting types, and just want Dropbox to function properly, always...
It was a great product when it worked, but looks like it's now going the way of the dodo bird.
Jane
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so please give it a Like below.
Did this post fix your issue/answer your question? If so please press the 'Accept as Best Answer' button to help others find it.
Still stuck? Ask me a question! (Questions asked in the community will likely receive an answer within 4 hours!)
It wants a password and I don't know it.
Hey @tbarben11, can you elaborate a bit on that for me please? Does your inquiry pertain to not being able to launch the Dropbox application on a Mac device, as what has been discussed on this thread or a different one? Are you trying to sign in on your desktop & you're unable to get going with that because you don't remember your password? Have you tried resetting it by any chance?
Once I have these details, I’ll try to focus on that a bit closer. Thanks in advance!
Jane
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so please give it a Like below.
Did this post fix your issue/answer your question? If so please press the 'Accept as Best Answer' button to help others find it.
Still stuck? Ask me a question! (Questions asked in the community will likely receive an answer within 4 hours!)
Apr 12, 2020 - i am responding to this entire thread, especially Jane, Dropbox Support (thx for trying). I also suddenly have a dysfunctioning NON-functioning High Sierra Dropbox (v.94.4.384) and am unwilling to attempt Terminal or any other suggestions until DROPBOX SUPPORT posts one that simply works.
I don’t have any suspect apps like Dropboxer or Boxifier etc. I have only the freeware uncustomized version of the Malware app, set to take NO ACTION, and nothing in my MBP is set to update automatically.
PLEASE give us direct, specific instructions, because Dropbox is the only tool/app malfunctioning so of course we deem it a Dropbox Corp. responsibility.
TIA.
Hi @xyz222; how are you today?
As our most recent stable buld (95.4.441) just got out, I'd suggest updating your desktop app's version to that first.
Let me know how it goes!
Walter
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join
Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!