Announcements
Known issues updated. Learn more

default

yes

Highlighted

Dropbox desktop app causes TrustedInstaller process to chew up memory

Level 2

I am running Windows7 - both Win7 Pro and Win7 Home. I am wondering if anyone else is having this problem? I have opened a support ticket, but so far have not received any helpful suggestions.

When the desktop app is started (either automatically on startup or manually) the Windows TrustedInstaller process begins to chew up memory - usually ending at over 500,000K.

Tags (1)
1 Reply

Re: Dropbox desktop app causes TrustedInstaller process to chew up memory

Dropboxer
Hi there, @horizone
 
Although the first thought that came to mind was to check out this article that gives more info about what would cause high CPU or RAM usage, I’m not quite sure how relevant it would be to you since you mention that a third party app starts to show high usage, instead. 
 
In any case, I’d recommend taking this discussion to email due to account-specific details that would be needed so as to further investigate. For this reason, I was able to locate your open request from my end and I can see that you’re in touch with a specialized member of my team. I’ve made sure to pass your comments along, so when they have more info on the matter, they’ll get back to you as soon as possible. 
 
Thanks in advance! slightly smiling face

Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below. 
White check mark Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
Arrows Counter Clock Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

Reply
Loading...
Installation and Desktop App Issues

Have a question? Our Dropbox Community is here to help!

Post your question or search for an answer below.


Learn more about using the Community by reading our Community Guidelines.


Hi anonymous,

If you need more help you can log a ticket with our Support Team here (expected response time 24 hours), or contact us on Twitter or Facebook.

For more info on available support options, see this article.

If you found the answer to your question, please 'like' the post to say thanks to the user!

Dropbox desktop app causes TrustedInstaller process to chew up memory
283 Views
1 Reply
0 Likes
Solved! : See solution
Who's talking
Top contributors to this post