cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
Do you have an idea for Dropbox Paper? Share it with us here!

default

no

Dropbox desktop app not opening

Explorer | Level 3

 I have used Dropbox for years, no problem. I have installed the desktop app onto my iMac (21.5" Retina 4k 2019) which is running Mojave OS. When I click on the icon in the Applications folder nothing happens. If Dropbox isn't 'on' in the upper menu bar then all that happens is that this is started. My folders stiil sync, but the desktop app doesn't open. There is not a check for me in preferences to use the desktop app either.

Steve

4 Replies

Re: Dropbox desktop app not opening

Dropboxer
Hey @stevepd100, thanks for taking the time to drop us a line on the Community! 
 
While you can set Dropbox to launch automatically on your Mac, it looks like you’re launching the Dropbox app manually through the Applications folder. If the app is already running syncing your files, this will not make a difference. 
 
From what I gather from your description however, it looks like you’d like to use the new desktop app & you’re not seeing the option though the Dropbox Preferences. If that’s happening & you’re not seeing the Open folders in” option, it will be made available to you at a later time. We appreciate your patience in the meantime.
 
I hope that this helps clarify matters & please let me know if I missed anything along the way. Thanks again!

 


Jane
Community Moderator @ Dropbox
https://dropbox.com/support

 

Heart Did this post help you? If so please give it a Like below. 
White check mark Did this post fix your issue/answer your question? If so please press the 'Accept as Best Answer' button to help others find it.
Arrows Counter Clock Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

Reply
Loading...

Re: Dropbox desktop app not opening

Explorer | Level 3

Hi Jane,

Thank you for your rapid response. You are indeed correct in that I would like to use the desktop app. Are you able to say why I need to wait and why I am not able to access it currently? Has it only been made available to certain accounts?

Best wishes

Steve

Reply
Loading...

Re: Dropbox desktop app not opening

Dropboxer
Thanks for keeping in touch @stevepd100
 
We’re gradually making this functionality available to more users, so hopefully your turn will come soon & you'll get a chance to try it out.
 
Even so, I’m always here if there’s anything else you may need to add or ask. Thanks again!

 


Jane
Community Moderator @ Dropbox
https://dropbox.com/support

 

Heart Did this post help you? If so please give it a Like below. 
White check mark Did this post fix your issue/answer your question? If so please press the 'Accept as Best Answer' button to help others find it.
Arrows Counter Clock Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

Reply
Loading...

Re: Dropbox desktop app not opening

Dropboxer
Hey again @stevepd100, apologies for the slight delay on my end. 
 
I’ve just sent you a brief message, just so as to have a closer look through our Official Support channel. Please have a look at your inbox & we’ll take it from there. 
 
Enjoy the rest of your day until we talk again! 

 


Jane
Community Moderator @ Dropbox
https://dropbox.com/support

 

Heart Did this post help you? If so please give it a Like below. 
White check mark Did this post fix your issue/answer your question? If so please press the 'Accept as Best Answer' button to help others find it.
Arrows Counter Clock Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

Reply
Loading...
Installation and Desktop App Issues

Have a question? Our Dropbox Community is here to help!

Post your question or search for an answer below.


Learn more about using the Community by reading our Community Guidelines.


Hi there,

If you need more help you can log a ticket with our Support Team here (expected response time 24 hours), or contact us on Twitter or Facebook.

For more info on available support options, see this article.

If you found the answer to your question, please 'like' the post to say thanks to the user!

Dropbox desktop app not opening
145 Views
4 Replies
0 Likes
Looking for Dropbox Paper users
Do you use Dropbox Paper?

If so, we're starting a design feedback group and we'd love for you to be a part of it. We have paid feedback opportunities - both in person and remotely - for English speaking users based in the US.

Interested? Take the short survey to let us know.

Take the survey
Who's talking
Top contributors to this post