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Re: Indexing?

Explorer | Level 3

Finally, after a whole week without solution, I need to install again Windows 10 on my computer. Thanks! one week of work lost and 45 euros less. And today, I spent my whole day installing programs again. Dropbox support team doesn't know how to help users. Sad!!! I hope my company changes soon to Google Drive.


@Walter  escribió:

Hey there @nelc - sorry for the tardy response. Are you still having issues with this?

 

If so, please send a screenshot so we can have a visual as well to make sure we're on the same page. In the meantime, you can also try our lookup tool for problematic file names and have a look here for a list of incompatible characters  across OSes that might be causing your problem.

 

Let us know what you find and we'll take it from there. Thank you and have an awesome weekend ahead!

 

 

 


 

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Re: Indexing?

Dropboxer

Thanks for the update and sorry to hear about this @nelc

 

As I am not sure I understood correctly now, was your drive corrupted after all?

 


Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Dropbox desktop application is stuck on indexing

New member | Level 2

I fortuitously solved the problem. I was accidentally reading the advice on a different cloud storage system, thinking I was reading about Dropbox. It suggested solving the non-stop indexing problem by pausing sync and then unpausing again. I decided to try this with Dropbox and to my great surprise and pleasure, it worked. It might not work for everyone, but it worked for me.

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Re: Dropbox desktop application is stuck on indexing

Dropboxer

Glad to hear that this did the trick for you this time; I've made sure to Accept your latest comment as the Best Answer, as it could also be of assistance to other users in the future. We’re always just a post away in case you have further inquiries or thoughts, so don't hesitate to reach back out here at any time. I hope you have a lovely weekend ahead! 😊 

 


Jane
Community Moderator @ Dropbox
https://dropbox.com/support

 

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Re: Dropbox desktop application is stuck on indexing

New member | Level 2

I clicked here because this is marked as solved, but it never was. I'm having the same problem.  Dropbox on my laptop is stuck and indexing and won't finish, and it won't sync.  I've tried selective syncing, I've tried pausing and un-pausing the sync, I've tried re-booting both the computers this is installed on (and rebooting Dropbox on both computers), I've tried signing in and out of Dropbox, I've tried deleting the Dropbox cache, and I've tried completely re-installing the program.  Nothing works.  No matter what I do, it still says "Dropbox 71.4.108 Indexing 197 files" when I hover over the DB icon (whether I choose selective syncing or not it still tries to index thes same number of files - and when I reboot my computer, my SS settings are deleted and it reverts back to all folders).  I pay for DB Plus so it needs to be working correctly; how do we get this fixed?

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Re: Dropbox desktop application is stuck on indexing

Dropboxer
Hey @tremordencastle, I appreciate your in-depth explanation & all the time you’ve devoted to fix that on your end. I’d like to dig a bit deeper & have a closer look on your setup through our Official Support channel. So as to investigate having all our tools available, I’ve made sure to reach out to you directly via email including all the details you’ve sent me here. 
 
Whenever you find some time, please check your inbox for my message & I’ll make sure to promptly get back in touch with you asap. I’ll be awaiting your next reply!

 


Jane
Community Moderator @ Dropbox
https://dropbox.com/support

 

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Re: Dropbox desktop application is stuck on indexing

New member | Level 2

@Jane wrote:
Hey CaliFranz, thanks for posting us here on this syncing issue, let me send you some tips below & we’ll take it from there! 
 
#1. As you’ve already mentioned that you’re running the latest Stable Dropbox version on your Mac & you’ve made all OS updates, could you have a look at the Dropbox icon on your Menu Bar? There should be a message indicating the syncing Status. What does it read?
#2. Is there any slight chance you may have dragged & dropped your My Photos library in Dropbox? If so, you may keep in mind that such an action will create a Symlink in the Dropbox folder, which should ideally be avoided. If you’d like to undo that, you may have to drag & drop the folder back on your desktop. 
 
Please let me know if any of the above is relevant to the behavior you’re experiencing (I’d also appreciate any visuals or additional troubleshooting you’ve done on your own), so that we work on that together as closely as possible. Thanks again & happy Monday!

I have been having the same problem. My dropbox icon was stuck on "indexing 4 files."

I did the search for Symlinks in my Dropbox as  suggested, and it came up with a collection of files in one folder.

I deleted this folder and my Dropbox began uploading as normal immediately.

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Dropbox desktop application is stuck on indexing
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