Apps and Installations
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I have the latest Dropbox app on my 2011 MacBook, iPhone 6S and iPad 9.7 2017. iPhone and iPad are on iOS 12.1.1. All devices are connected to the same WiFi network.
Everything works perfect on the Mac and iPhone. However, the iPad app will not open any file whatsoever. It just spins the little wheel and never loads.
I tried clearing the cache, reinstalling the app, and restarting the iPad. IT WILL NOT OPEN FILES. I can access the Dropbox files just fine through the iOS files app and through Safari on the iPad, but not the Dropbox app where I need them most.
Jane
Community Moderator @ Dropbox
dropbox.com/support
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Jane
Community Moderator @ Dropbox
dropbox.com/support
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Hi @Jane,
My DropBox app updates automatically on both devices. I did not know there was an iOS update available. So I updated both my devices.
My iPhone continues to work fine, and fortunately, my iPad now seems to be working just fine. It would appear that updating iOS solved the issue.
I will post again in this thread if there are further problems.
Thank you for your input.
Jane
Community Moderator @ Dropbox
dropbox.com/support
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Hi!
Same situation for me today. On my iPad I have lastest versions on Office applications and IOS version 12.1.4. Yesterday everything was fine.
Reagrds,
Jussi
I am having exact same problem. I deleted the app and reinstalled it 4 times. I can see all my files but can’t open them. Just the spinning wheel. It was working fine yesterday and it’s working file on my phone and Mac but files are not opening on my iPad. Please help. Thanks
Jane
Community Moderator @ Dropbox
dropbox.com/support
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it was working smooth on my iPad Pro when it was running on ios 10 however as I have updated to ios 11.3 whenever now I am opening the app it only loads a blank screen on the start up and crashes after a while automatically. How do I fix it?
Jane
Community Moderator @ Dropbox
dropbox.com/support
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Hi there!
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