Hello there @AncaLupes,
I'm sorry to hear you're having trouble with this, let's see what we can do!
Firstly, could you just let me know if you're receiving any error messages when you try and launch the desktop app? If you do, there should be a blue hyperlink within the error dialogue which will give you the full error log so please reply with the full log here.
Otherwise, if you're not getting any error messages, I'd suggest trying an advanced reinstall of the desktop app with the steps outlined here.
Let me know what you find and we'll go from there - thanks!
Help - I have the same issue and I use it for work - can you give me a step by step how to deal with this??
Here is error log:
I'm glad to hear that worked for you @AncaLupes2!
Thanks for updating us here too to let us know that this worked for you. I'm sure that this will be useful for those also having the same issue.
That being said, thanks for sharing the error log here @IainJ! From what I can see, I'd suggest an advanced reinstall to see if that does the trick. As mentioned, the steps to perform an advanced reinstall can be found here.
Let me know how it goes - thanks!
Hello, first: I know there is another post with the same title and issue.
I tried the solution given there and it worked... until the next time I started up may mac. The solution was a lot of work and took many hours, so I hope I won't have to do this every day..
I have the same experience. A lot of work without a real solution. Will there soon be a real solution or should I go to Google Drive or iCloud
I still have this problem. Thats why I pressed the button "still stuck?". Then a new thread emerged in which my post appeared.
My post in this new thread has now been moved this thread, therefore seeming "solved".
But my problem isn't solved :(
Hey there @rbrtbklr, sorry to hear that you're also having trouble with this.
I just wanted to confirm with you if you're still experiencing the same behavior even after trying out an advanced reinstall on your computer.
If you are, I'd be more than happy to follow up with a ticket so that we can have a better look into this together.
Additionall, @schaal10, I just wanted to let you know that I was able to locate your support request and have made sure to pass your comments along. As soon as the specialized member of the team has more info on this, they'll get back to you via email.
Thank you in advance, peeps!
Community Moderator @ Dropbox
Did this post help you? If so, please give it a Like below.
Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
Still stuck? Ask me a question! (Questions asked in the community will likely receive an answer within 4 hours!)
If you need more help you can log a ticket with our Support Team here (expected response time 24 hours), or contact us on Twitter or Facebook.
For more info on available support options, see this article.
If you found the answer to your question, please 'like' the post to say thanks to the user!
Solved! : See solution