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Dropbox not syncing on PC

Helpful | Level 5

Dropbox usually works like a charm for me, but recently it just stopped syncing and all files are just stuck with the blue "syncing" while the app icon itself says "Syncing...". I have tried restarting both PC and the app itself. I have looked for updates, for both the app itself and the boxifier app I am also using. None of these were, to my knowledge, updated recently and no updates were needed either. I have tried turning off my VPN to no avail as well. Restarting the internet source as well. I have also cleared the dropbox cache. Still no solution. 

Does anyone out there have any ideas that I have missed?

Cheers

Jakob

9 Replies

Re: Dropbox not syncing on PC

Collaborator | Level 9

Hello Jakob,

Razvan here, one of the founders of Boxifier. We are aware of a current incompatibility between Dropbox and Boxifier that affects Dropbox users with a specific Dropbox account configuration. The team is working on adding support for this new Dropbox account configuration. The fix for this will be released as an update for the Boxifier application and pushed to Boxifier users via the update channel.

In the meantime if there is anything that I could help you (or anyone else reading this message) with please don't hesitate to e-mail me directly: razvan@boxifier.com

Thanks,
Razvan from Boxifier

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Re: Dropbox not syncing on PC

Dropboxer

Hey there @Jakob S.4, I hope you're well today!

That's some great troubleshooting there! Please just try the steps below to see if this does the trick:

  1. Click the Dropbox icon in your system tray.
  2. Click the profile pic/initials icon in the top right of the window.
  3. Choose "Preferences..."
  4. Go to the "Account" tab.
  5. While holding the Space bar key, click "Fix Hardlinks".

If this doesn't resolve the issue, please follow the steps again and instead click "Fix permissions".

The app might need to sync for a while after doing this, so please just keep an eye out for any progress.

Let me know how it goes - thanks!


Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Dropbox not syncing on PC

Helpful | Level 5
Hey Razvan
Thanks for your help (now and in the past). I will stay tuned for the update for now then.
All the best
Jakob
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Re: Dropbox not syncing on PC

Helpful | Level 5

Hi Daphne 

There isn't any such option in my account tab (See image)

Screenshot 2019-12-02 13.00.12.pngEdited by moderator

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Re: Dropbox not syncing on PC

Helpful | Level 5

Any news in this regard? I'm still not able to sync slightly smiling face

Cheers

Jakob

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Re: Dropbox not syncing on PC

Dropboxer

Thanks for getting back to me @Jakob S.4!

When you navigate to the "Account" tab, you'll need to hold the Space bar on your keyboard to see the two options. Can you let me know if you see them when doing this?

Keep me posted - cheers!


Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below. 
White check mark Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
Arrows Counter Clock Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

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Re: Dropbox not syncing on PC

Helpful | Level 5

Hi Daphne

I tried holding the space bar down but after 10 seconds I resigned to conclude that no such options pop up. Any idea how to progress from here?

Cheers

Jakob

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Re: Dropbox not syncing on PC

New member | Level 2

Hi Jakob, 

atually you can show/hide this option using the space bar. 
So first click on Account to show its preferences. 
Afterwards click the space bar once to show these options.
dp_2.jpg

When you click it again they will disappear ... 
 dp_1.jpg

Note: if it's still not working (the space bar doesn't effect anything), then left-click into the window to focus upon it.  Then click space again. 

Cheers, 
Mike  

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Re: Dropbox not syncing on PC

Helpful | Level 5
Following subsequent instruction I managed to both fix hardlinks and fix permissions but still nothing appears to change. My problem may be complicated by my use of boxifier. Note the response from the boxifier representative in this very same thread. I'm still looking for a solution though. Any other ideas?
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