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Dropbox slow in download and upload

Explorer | Level 3

I've been using dropbox for a long time and I have always used it to sync my .pst outlook file between computers. The .pst file is 2.6GB and syncing the changes usually takes about 1 to 3 minutes.

However lately the sync has gotten extremely slow, starting at 3kb/s, stating it will take about 3 days to complete the job. Then after about 10 minutes the speed will eventually increase and the sync is finished quickly after that.

This problem now occurs on my Windows 10 laptop with a 350Mb connection and on my Windows 7 dekstop with a 120Mb connection.

Dropbox settings are all set to unlimited speed. No other files are being synced.

I normally wouldn't mind this sluggish syncing but I cannot close my laptop/desktop before the sync is done, either I will have to wait of leave the pc on.

What can I do to get the syncing speed back to normal?

5 Replies

Re: Dropbox slow in download and upload

Dropboxer

Hey @ModelXTC, thanks for reaching out to us here!

Since you're seeing a slow speed initially, could you try temporarily disabling any antivirus or firewall installations to see if that helps at all?

Let me know how it goes and we'll take it from there!


Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Dropbox slow in download and upload

Explorer | Level 3

I just now turned of the Windows Firewall completely. I have no other firewalls and I have no anti virus program active at this moment. The upload to dropbox is now between 1.5kb/s and 5kb/s whenever I check it. Occasionally it will spike to 30kb/s, which is still rather slow.

The Dropbox speed used to be around 300kb/s or more.

home_slow.png

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Re: Dropbox slow in download and upload

Dropboxer

Thanks for getting back to me @ModelXTC!

Could you just try resetting your Internet router to see if that helps at all? Sometimes resetting your connection gets you a different route which could improve speeds.

Keep me posted on your findings!


Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Dropbox slow in download and upload

Explorer | Level 3

I turn off the router every night for 8 hours. Also since this problem started at home and at work on different internet connections, different computers and different operation systems I figured the issue would probably be with the dropbox application.

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Re: Dropbox slow in download and upload

Dropboxer

Okay, I see @ModelXTC. thinking face

So we can have a better look into this, I've reached out to the email linked with your profile.

If you'd like to, please check your inbox when you have a moment and we can take it from there.

Thanks!


Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


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