Announcements
Do you have an idea for Dropbox Paper? Share it with us here!

default

yes

Dropbox won't open "waiting to be linked to Dropbox account"

New member | Level 1

 

 

 

 

I'm on Mac OSX 10.10.5. I downloaded Dropbox from the main website. Followed the installation instructions. When I double-click on the Dropbox icon in my Applications folder, nothing happens - though, it says I can't trash the file, because it's 'open'. In the icon on my toolbar, it says "waiting to be linked to a Dropbox account", but when I click on the "Sign-in" option on the dropdown menu, nothing happens. When I go to Preferences -> Account, the Unlink Account button is grayed out.

Could you please help?

Thanks!

Chris

57 Replies

Re: Dropbox won't open "waiting to be linked to Dropbox account"

New member | Level 1

I just uninstalled this version of Dropbox (quit out of the icon in the toolbar, then moved the icon in the Applications folder to the Trash). 

I then clicked on the Install option in the drop-down menu by my name. I downloaded the Dropbox Installer (again) and followed the instructions However, it won't open, and gets stuck 'Downloading' (i.e. it doesn't move/make progress).

></p>
<p>When I double-click on the icon on the left it says:</p>
<p><img src=

Please, help!

Thanks-

Chris

Reply
Loading...

Re: Dropbox won't open "waiting to be linked to Dropbox account"

New member | Level 2

Same problem with respect to sign in and linking to my account. I've uninstalled/reinstalled multiple times. At no time does it ask me to log in. The app just sits there with a "Waiting to be linked to a Dropbox Account..." message. Nothing happens when I select "Sign in."

Reply
Loading...

Re: Dropbox won't open "waiting to be linked to Dropbox account"

New member | Level 1

Same problem for me. I installed Dropbox 3.16.1 on Mac with OS X 10.9.5, it is always waiting to be linked to an account, but nothing happens if I try to sign in. 

Help me please

 

Reply
Loading...

Re: Dropbox won't open "waiting to be linked to Dropbox account"

New member | Level 1

Having the same issue. When I click on "Sign here and get started" nothing happens.

Removed, restarted, re-downloaded, reinstalled, checked firewall settings, manual and auto ip addresses and dns's, wifi and LAN(via thunderbolt connector) Internet working fine.

DropBox please help!!!!

 

**EDIT: I just updated to El Capitan and it must have kick started it again as it is now working.

Reply
Loading...

Re: Dropbox won't open "waiting to be linked to Dropbox account"

New member | Level 1

Same problem for me. I installed Dropbox 3.16.1 on Mac with OS X 10.9.5, it is always waiting to be linked to an account, but nothing happens if I try to sign in. 

where are the Dropbox people?!!!!  We need help!

Reply
Loading...

Re: Dropbox won't open "waiting to be linked to Dropbox account"

Super User II

This is a user supported forum. 

For Dropbox replies you need to request it via a ticket at www.dropbox.com/support and track at http://dropbox.zendesk.com


 


PenguinPenguin - Penguin - Penguin - Penguin


Heart Did this post help you? If so please mark it for some Kudos below. 


White check mark Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


Arrows Counter Clock Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

Reply
Loading...

Re: Dropbox won't open "waiting to be linked to Dropbox account"

New member | Level 1

Hey Mark, I did what you suggested and started a ticket, and I got an automated response that basically told me to 'Google it'. Why even have a support department in the first place, if that's going to be the response...but I digress...

Reply
Loading...

Re: Dropbox won't open "waiting to be linked to Dropbox account"

New member | Level 1

Seems like a lot of people are having the same issue with no solution in sight. 

 

Reply
Loading...

Re: Dropbox won't open "waiting to be linked to Dropbox account"

New member | Level 1

Same problem here, tried everything and not being able to link my computer to dropbox. Dropbox help was no help at all, only an automated response and no solutions. Installed, uninstalled, etc... useless and frustrating!

Reply
Loading...
Installation and Desktop App Issues

Have a question? Our Dropbox Community is here to help!

Post your question or search for an answer below.


Learn more about using the Community by reading our Community Guidelines.


Hi anonymous,

If you need more help you can log a ticket with our Support Team here (expected response time 24 hours), or contact us on Twitter or Facebook.

For more info on available support options, see this article.

If you found the answer to your question, please 'like' the post to say thanks to the user!

Dropbox won't open "waiting to be linked to Dropbox account"
9,380 Views
57 Replies
46 Likes
Solved! : See solution
Dropbox Design Research
Do you use Dropbox Paper?

If so, we're starting a design feedback group and we'd love for you to be a part of it. We have paid feedback opportunities - both in person and remotely - for English speaking users based in the US.

Interested? Take the short survey to let us know.

Take the survey
Who's talking
Top contributors to this post