Announcements
Known issues updated. Learn more

default

yes

Highlighted

Dropboxinstaller doens't install anything

Helpful | Level 5

Hi,
I've just downloaded DropboxInstaller from https://www.dropbox.com/download?plat=win
But it doesn't install anything. I've tried both user and admin accounts.
The dropbox itself requires a new version in a pop-up window.
My system Windows 10 64-bit

6 Replies

Re: Dropboxinstaller doens't install anything

Dropboxer
Hey @Wrangler
  

Let's get this installer running on your computer. Robot

 

Just to reference, are you receiving any error messages or any unexpected behavor? Is the application on your list of installed programs? 

 

As a first troubleshooting step, could you disable you antivirus or security programs on your computer and attempt to reinstall the offline version of the application once again? 
 
Please let me know if you need more help! 
 
Warm regards, 
JaneA

 


Jane
Community Moderator @ Dropbox
https://dropbox.com/support


 


Heart Did this post help you? If so please give it a Like below. 
White check mark Did this post fix your issue/answer your question? If so please press the 'Accept as Best Answer' button to help others find it.
Arrows Counter Clock Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

Reply
Loading...

Re: Dropboxinstaller doens't install anything

New member | Level 2

I have this problem as well.

 

Few days ago desktop app required me to update so i did, downloaded the installer and after double klick... nothing happend. Yesterday desktop app stopped sync since it wasnt up to date. I tried to download the installer one more time but the same happend. Today i have uninstalled dropbox and downloaded online installer and offline installer but both dont work and now i have no dropbox...

 

After double clik on the installers, nothing happens, the installer process is killed after half of a second. Tried running as administrator, with compability mode and so on. Nothing works.

 

Windows 7 on the board.

 

 

Reply
Loading...

Re: Dropboxinstaller doens't install anything

New member | Level 2
Found my issue in the forums.

The problem was with boxifier, it has an option to block dropbox updates which even if it is closed, disables any dropbox installers...
Reply
Loading...

Re: Dropboxinstaller doens't install anything

Dropboxer

Hey @Marviz

 

Thanks for keeping me updated, happy to hear that this was resolved for you and you got the app working again! Robot chart with upwards trend

 

If you experience further issues in the future, please get back in touch here, it'll be a pleasure to work with you. 

 

Warm regards, 

JaneA

 


Jane
Community Moderator @ Dropbox
https://dropbox.com/support


 


Heart Did this post help you? If so please give it a Like below. 
White check mark Did this post fix your issue/answer your question? If so please press the 'Accept as Best Answer' button to help others find it.
Arrows Counter Clock Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

Reply
Loading...

Re: Dropboxinstaller doens't install anything

Helpful | Level 5

Marvelous, Marviz!

You were right! The problem was with Boxifier. I unchecked "Block Dropbox Updates" in its settings and then installed the new version Dropbox.

Thank you a lot!

Reply
Loading...

Re: Dropboxinstaller doens't install anything

Community Manager
Community Manager
Would you mind taking a minute of your time to fill out a survey sharing your experience using our Dropbox Community? You can access it here: http://bit.ly/2lNKIxT

Thank you!



Ed G
Community Manager @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so please mark it for some Kudos below. 
White check mark Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
Arrows Counter Clock Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

Reply
Loading...
Installation and Desktop App Issues

Have a question? Our Dropbox Community is here to help!

Post your question or search for an answer below.


Learn more about using the Community by reading our Community Guidelines.


Hi anonymous,

If you need more help you can log a ticket with our Support Team here (expected response time 24 hours), or contact us on Twitter or Facebook.

For more info on available support options, see this article.

If you found the answer to your question, please 'like' the post to say thanks to the user!

Dropboxinstaller doens't install anything
1,419 Views
6 Replies
5 Likes
Solved! : See solution
Who's talking
Top contributors to this post