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Duplicate file creation when two people are working on the same file. Why is this happening?

D38 New member | Level 2
New member | Level 2

I have shared files at my work and I finally was able to have the files synched and for my colleagues to be able to see updated files with the changes I make and vice versa.  The problem is if I make a change and save, it creates a file copy with my changes instead of saving the changes to the original document.  Same thing w/ my boss.  My boss made changes and when the changes were saved, another copy with her changes was made.  So now we have three different copies of the same file each time we update, instead of one file.

1 Reply

Re: Problem Synching

Hey there (@D38), thanks for taking the time to explain matters for us in such detail; this has been very helpful! 
Just in order to determine the best course of action moving forward, let me ask you a few questions below, in order to ensure that I’m following-up on the right thing. 
For starters, how do the copies look like on your end? Is there a (1) appended next to the name incidentally? Are you seeing conflicted copies by any chance? I’d also appreciate it if you could let me know a bit more detail on how you’re editing your content with your boss. 
If you’d like to avoid conflicted copies when either of the editors sees another person working on the file in question — they’ll see the red Dropbox badge with the lock icon — I’d suggest coordinating with that person to take turns editing.
If both have unsaved changes — they’ll see the red Dropbox badge with the exclamation mark — we recommend that you use “Save As” to save a separate version of the file that you can work in, until the other editor is done editing.
More information
I hope that my advice is- even slightly- helpful to you & I’d happily discuss it in more detail if this doesn't match what you're seeing or if you have any additional questions about any of the above!


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Duplicate file creation when two people are working on the same file. Why is this happening?
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