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Error occurred when installing desktop.

Explorer | Level 3
3 Replies

Re: Error occurred when installing desktop.

Dropboxer
Dropboxer
Hi there, are you installing this on a Windows or Mac device?
 
Do you have the exact error message you received when attempting to install the app?
 
Any details you can provide would be great!

Jay
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Error occurred when installing desktop.

Explorer | Level 3

 

 

bn.BUILD_KEY: Dropbox
bn.VERSION: 69.4.102
bn.DROPBOXEXT_VERSION: 27.0
bn.is_frozen: True
machine_id: f1c88753-6b60-4b8d-afbc-8b0327cc9607
pid: 30532
cwd: 'C:\\Program Files (x86)\\Dropbox\\Client'
real_path='C:\\Program Files (x86)\\Dropbox\\Client'
mode=0o40777 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
HOME: None
appdata: 'C:\\Users\\user\\AppData\\Local\\Dropbox'
real_path='C:\\Users\\user\\AppData\\Local\\Dropbox'
mode=0o40777 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
dropbox_path: None
not found
parent not found
sys_executable: 'C:\\Program Files (x86)\\Dropbox\\Client_69.4.102\\Dropbox.exe'
real_path='C:\\Program Files (x86)\\Dropbox\\Client_69.4.102\\Dropbox.exe'
mode=0o100777 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
trace.__file__: 'C:\\Program Files (x86)\\Dropbox\\Client_69.4.102\\python-packages-36.zip\\dropbox\\client\\ui\\common\\boot_error.pyc'
real_path='C:\\Program Files (x86)\\Dropbox\\Client_69.4.102\\python-packages-36.zip\\dropbox\\client\\ui\\common\\boot_error.pyc'
not found
parent not found
TMP: C:\Users\user\AppData\Local\Temp
TEMP: C:\Users\user\AppData\Local\Temp
tempdir: 'C:\\Users\\Public\\Documents\\ESTsoft\\CreatorTemp'
real_path='C:\\Users\\Public\\Documents\\ESTsoft\\CreatorTemp'
mode=0o40777 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
Traceback (most recent call last):
File "dropbox\client\main.pyc", line 7184, in main_startup
File "dropbox\client\main.pyc", line 3015, in run
File "dropbox\client\main.pyc", line 1586, in startup_low
File "dropbox\client\configuration\manager.pyc", line 644, in load_instance_data
File "dropbox\client\multiaccount\instance_database.pyc", line 1347, in get_info_by_instance_id
File "dropbox\client\multiaccount\instance_database.pyc", line 1264, in get_master_row
File "dropbox\assertions.pyc", line 57, in assert_
AssertionError: Found multiple master rows. Invalidating them all.

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Re: Error occurred when installing desktop.

Dropboxer
Dropboxer
Thanks for the error message, could you try an advanced reinstall of the app to see if this helps, since a similar message appeared in this older thread.
 
Let me know how it goes!

Jay
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so please give it a Like below. 
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Error occurred when installing desktop.
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