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Excel crashes when opening an Excel 2016 XLS file

Level 2

Every time we open a standard Excel 2016 XLS worksheet or CSV that is stored on DropBox, Excel seems to open the file and then crashes. When we try to open the XLS again, the XLS opens perfectly and has the Excel recovery window showing the original file that failed.

This does not happen for XLS files that are stored on the SSD of the laptop so must be something to do with storing the file on DropBox? We are using selctive sync in our DropBox environment and this problem has only started happening in the last week or so.

Many thanks

Andy

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8 Replies

Re: Excel crashes when opening an Excel 2016 XLS file

Dropboxer

Hey there Andy - sorry to hear about your issue with Excel crashing. 

To help isolate this issue (and see if this is somehow related to Dropbox), could you please try quitting the Dropbox application by using the following steps: 

  • Click the Dropbox icon in your system tray
  • Click on the gear icon in the Notifications panel and select "Quit Dropbox"
  • Try to reproduce the issue you're having.

If the issue persists when Dropbox (i.e. our desktop app) is completely closed, this suggests that the cause is related to something outside of the Dropbox application (maybe Excel or the file in question itself). You may want to check other applications or components of your Operating System that could be causing this. 

If the issue is resolved when Dropbox is completely closed though, do let me know @Andy-B!

 


Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Excel crashes when opening an Excel 2016 XLS file

Level 3

Fixed my problem by deselecting the Microsoft Office Addin in Dropbox preferences.

Shame because it mars what is otherwise an excellent service.

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Re: Excel crashes when opening an Excel 2016 XLS file

Dropboxer

Thanks for the report @Richard P.38. May I reach out to your Dropbox associated email address so we can have a further look into this?

 


Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Excel crashes when opening an Excel 2016 XLS file

Level 3

Go for it!

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Re: Excel crashes when opening an Excel 2016 XLS file

Dropboxer

Thanks for your swift response Richard - I just did!

Whenever you get the chance, please take a look at your inbox and we'll take it from there. 

Talk soon!

 


Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Excel crashes when opening an Excel 2016 XLS file

Dropboxer

Hey @Richard P.38 and @Andy-B

I just wanted to follow up on this and check if you were able to resolve your concerns in the end. If you were, could you please let us know how and what steps you took?

Thanks in advance!


Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Excel crashes when opening an Excel 2016 XLS file

Level 3

Hi Lusil,

After disabling the Microsoft Office add in, I re-enabled it to provide Dropdox tech support the screen shots and it has worked perfectly ever since.

"Such is life" - Ned Kelly on his way to the gallows.

Cheers 

Richard

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Re: Excel crashes when opening an Excel 2016 XLS file

Dropboxer
Thanks for letting us know, @Richard P.38, and no worries, as Shakespeare wrote, “all’s well that ends well”. smiling face with open mouth and tightly-closed eyes
 
If you have any other questions in the future, don’t hesitate to give us a shout. Have a lovely day ahead!

Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


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Excel crashes when opening an Excel 2016 XLS file
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