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Files and folders not displaying in Selective Sync options.

New member | Level 2

I've installed the desktop application and logged into my company's dropbox successfully, but when I got to my Selective Sync settings, none of the files or folders appear. Occasionally, when I open the dialog, the main directory will appear for a split second then disappear. 

I've tried uninstalling and reinstalling but I have the same issue. I've also tried changing the dropbox local directory.

 

 Capture.PNG

Thanks for any advice!

1 Reply

Re: Files and folders not displaying in Selective Sync options.

Dropboxer
Hey there (@7son), thanks a lot for the screenshot & letting me know of the troubleshooting you’ve already tried on your end- that’s very helpful; I’ll do my best to take it from where you’ve left off! 
 
I’m wondering whether any application running in the background has been blocking Dropbox from performing as it should. For that reason, I’d recommend re-installing our app using the Offline installer that should eliminate similar discrepancies (& you can reference the steps outlined below to get going with that): 
 
More information
  • Stop Dropbox (If needed) by clicking the Dropbox icon in the system tray at the bottom of your screen. >Click on the gear icon in the Notifications panel and select "Quit Dropbox".
  • Uninstall Dropbox: [Note: If Dropbox was installed by a Windows administrator in Program Files, you will need admin permissions to remove the application.]> Click on the Start button on the bottom left of your screen, and select "Control Panel" (Windows 7), or type Control Panel at the Start screen or start menu, and click on it (Windows 10, 8 ).> Click "Uninstall a Program". >Select Dropbox from the list of programs and click "Uninstall".
  • When the uninstall finishes, reboot your computer. This will make sure the uninstall is complete.  
You may give my suggestions a go whenever you find some spare time & please do let me know how you get on with my advice on our conversation here. Thanks for checking in on our Community; hope you have a lovely rest of your Friday!

 


Jane
Community Moderator @ Dropbox
https://dropbox.com/support

 

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Files and folders not displaying in Selective Sync options.
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