How to clear the Dropbox mobile app cache on iPhone/iPad?

[Marcus D.9]

Using an iPhone 5C running iOS 9.1 and Dropbox 4.0.4. The iOS Dropbox app itself is only 55.8 MB in size, however my iPhone is reporting that Dropbox is using a total of 300+ MB in Documents and Data. I have zero files marked as "Offline" within the Dropbox app, so the app should not be storing any Documents or Data locally on my iPhone.

I realize the Documents and Data referenced are most likely the result of recent files being cached by the app, but if this is the case, is there any way to manually clear that cache? Or set a limit of cache size? Currently, uninstalling and reinstalling the app is the only solution I've found, which is far from what I'd consider a "solution". I have to uninstall the app, reinstall it, sign in, wait for 2-factor auth code to enter, set up my Passcode again, set up the Camera Upload again...just a horrible overall process just to clear out the cache.

There are other apps which allow you to either set a cache size, or some that include an option to manually clear the cache. Either one of these options would be better than nothing at all.

[Whitefx]

Just cancel like I did. There are plenty of other competitive options that have less hassle.

[PDLandis]

Thank you for sparing me any more agony over this problem.

I think Dropbox's answer to uninstall and reinstall just to clear cache is flatly unacceptable.

Time to look elsewhere.

[Tomáš P.2 · Accepted solution]

Just noticed today that there's a new button in Dropbox settings saying Clear cache. So hopefully the problem is now resolved 🙂

[David5104]

I don't see this setting option on iPhone 6 using iOS 10.3.1

[Sanchez]

Hey @David5104, welcome to our forum 

Try this to find the Clear Cache feature: 

• open the Dropbox app on your iPhone 6
• at the bottom left of your screen, select Recents
• at the top left of the next screen, select the Gear icon to get to settings
• here you’ll see the Clear Cache option
  

I hope this helps! 

Thanks

[David5104]

Works great. Thanks!!

[Sanchez]

Hi @David5104, 

Would you mind taking a minute of your time to fill out a survey sharing your experience using our Dropbox Community? You can access the survey here: http://bit.ly/2lNKIxT

Thank you!

[effardyeffendy]

I have just recently bought Dropbox 1TB storage, so I decided to upload all my videos to Dropbox. Yet the storage of my iPhone gets bumped as well.

I have tried clearing the cache, but it doesn't do much reduction.

Kindly help?

[Sanchez]

Hey @effardyeffendy, welcome to our forum!

Once you have uploaded your videos to your Dropbox, you can remove/delete them from your iPhone’s local storage.

If this isn’t the case here, I suggest you write in to our support team so an agent can troubleshoot further with you.

Thanks, and have a great weekend 😎

[Bernie77]

Nice, we have a "clear cache" button now.  Guess we should have been more specific.  Could we have a "clear cache" button that also clears the cache when pressed?  The current one does nothing to reduce the over 1GB that dropbox is occupying on my phone.