cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
Discover new ways to use Dropbox or share your tips with other users like you. Get involved

default

yes

Re: Hundreds of background processes, new windows opened

Helpful | Level 6

Having un-installed Dropbox so I can actually use my computer, I no longer can generate the desired images, sorry.

I can share the method I used to make my computer responsive enough to un-install Dropbox:

PowerShell> Stop-Process -name "Dropbox"

I really hope you can fix this, as I'd prefer not to have to migrate to another service (with all of my family and all of our devices).

Reply
Loading...

Re: Hundreds of background processes, new windows opened

Dropboxer

Thanks for your swift reply, @UnableToUse

I'd be more than happy to send you a ticket so as to have a better look into this with you, if you'd like. 

Just give me a shout and I'll make sure to get back to you as soon as possible. Cheers!


Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below. 
White check mark Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
Arrows Counter Clock Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

Reply
Loading...

Re: Hundreds of background processes, new windows opened

New member | Level 2
Same problem for me. Hundreds of processes launch, and provoked a disk failure. Now I have to pay to recover all my working files. Had to uninstall it. Please fix it quiclky
Reply
Loading...

Re: Hundreds of background processes, new windows opened

Helpful | Level 6

I appear to have resolved this, by uninstalling, removing my local dropbox folder and re-installing (and allowing the subsequent download). Now I only see 4 Dropbox related processes, and system performance is normal.

It appears that the issue was actually related to firewall changes in my network. Apparently Dropbox was spawning processes that would then wind up waiting indefinitely, instead of completing and exiting. Apparently there is no check for system load, number of child processes, etc. And the question remains as to why the Dropbox servers are now showing up on my block list.

While this fix worked for me, if folks have a significant amount of data in their Dropbox, they may be more reluctant to try it.

Reply
Loading...

Re: Hundreds of background processes, new windows opened

Explorer | Level 3
Dear Lusil,
since I have uninstalled Dropbox I cannot send you any image right now.
It took me quite a bit of time to manage to uninstall Dropbox (since my computer was becoming unresponsive) and hence will not take the risk to install it again until a patch for this bug is posted.
As other users have said it is impossible to stop the processes (I finally did a safe mode logging and uninstalled it).
In my computer I could have up to 2000-3000 Dropbox process running in parallel before becoming completely unresponsive.
I don’t want to delete my folder and reinstall as I have quite a few files (and selective sync) and it would take me a long time .
Please help.
Reply
Loading...

Re: Hundreds of background processes, new windows opened

Explorer | Level 3

I uninstalled Dropbox, deleted all associated files, and re-installed with severe restrictions on which files even smart sync to my computer. 30 minutes after those files are indexed, and I haven't seen any odd jumps in activity.

After Dropbox said it probably wasn't them (Also, since the desktop app isn't running when you experience high CPU, the cause could be related to an external factor, such as a third party app (for example, I can see that you're running a few that show up at the very top of the list under Power usage). For this reason, I'd recommend looking into other third party apps that could be causing this.) I went to a Microsoft store's help desk to see if they had any ideas, and they advised me to re-install windows 10, which I found even less helpful. I'm thankful for other users who had less trepidation about being drastic with the program and their files. Would have taken a lot longer to re-install the OS.

What was especially odd is that other members of my team that have access to many of the same files I do, and have not experienced the same issues. I had access to a computer from someone leaving our team recently, and was able to use dropbox on that computer fine. All the programs installed are the same on both computers, but I only had the issue on the one. I would guess that some security setting was messing with Dropbox, or that there is a conflict between competing updates. Hopefully it doesn't happen again...

 

Reply
Loading...

Re: Hundreds of background processes, new windows opened

Explorer | Level 3

Reinstalled dropbox and now, even if  with "smart" sync disabled dropbox "syncronizes" all files in my computer (99.999% of them are the same with my cloud backup but that doesnot seem to matter).

I had to unsistall it again to prevent the huge download/upload operation.

Basically dropbox is behaving like a virus. In my case there was absolutely no other app involved.

Is it possible to get a refund (I just update my subscription a month ago) and terminate my subscription? It is just not worth the trouble any more!

Thank you very much in advance.

Reply
Loading...
Highlighted

Re: Hundreds of background processes, new windows opened

Dropboxer

Hey @Minas S. - thanks for nudging us on this thread and sorry to hear about your frustration. 

I'd be more than happy to help look into this with you a bit more in depth, so I've sent you a ticket. When you have the chance, please check your inbox for my latest message and we'll take it from there. 

Looking forward to hearing back from you!


Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below. 
White check mark Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
Arrows Counter Clock Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

Reply
Loading...
Installation and Desktop App Issues

Have a question? Our Dropbox Community is here to help!

Post your question or search for an answer below.


Learn more about using the Community by reading our Community Guidelines.


Hi there,

If you need more help you can log a ticket with our Support Team here (expected response time 24 hours), or contact us on Twitter or Facebook.

For more info on available support options, see this article.

If you found the answer to your question, please 'like' the post to say thanks to the user!

Hundreds of background processes, new windows opened
439 Views
17 Replies
0 Likes
Solved! : See solution
Looking for Dropbox Paper users
Do you use Dropbox Paper?

If so, we're starting a design feedback group and we'd love for you to be a part of it. We have paid feedback opportunities - both in person and remotely - for English speaking users based in the US.

Interested? Take the short survey to let us know.

Take the survey