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I am on the Plus plan and not seeing the Smart Sync options. Why?

New member | Level 2

I have Dropbox Plus but I am not seeing arrows to the right of my folder names that I could use to request offline access.

12 Replies

Re: Offline

Super User II

Smart Sync is only available to customers who use the Professional Plan or higher. 


 


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Re: I am on the Plus plan and not seeing the Smart Sync options. Why?

Explorer | Level 4
Awesome work team keep it up 👌
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Re: I am on the Plus plan and not seeing the Smart Sync options. Why?

Dropboxer

🙌 Hey @Nathan Badger, thanks for the nudge & checking in with us on the Dropbox Community; we’re equally excited to roll out these changes- stay tuned here for more #Tips&Tricks! Unicorn

 


Jane
Community Moderator @ Dropbox
https://dropbox.com/support


 


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Re: Offline

New member | Level 2

Except this page, https://help.dropbox.com/desktop-web/smart-sync, says:

Smart Sync is available for Dropbox Plus and Professional customers, and members of Dropbox Business teams.

This directly contradicts this solution. I am on the Plus plan and do not have access. So, what is it?

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Re: Offline

New member | Level 2

I read recently that Dropbox changed the Plus plan to provide 2TB and smart sync. I am disappointed to find that I am still limited to 1TB even though I have been a paying Dropbox customer for years. No smart sync for existing Plus customers either? That doesn't sound right. Do we all need to cancel our existing accounts and then open new ones in order to get better and more services from Dropbox? Frankly this does not sound like a smart business decision.

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Re: Offline

Super User II

Be patient. Dropbox rolls out these changes in phases to ensure there are no problems with the rollout. If you're on Plus, you WILL receive the new benefits. Just give it some time.

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Re: Offline

New member | Level 2

The website has a checkmark next to Dropbox Plus in the "smart synch" column as an available feature.  Has this been changed?  or is the website wrong?

https://www.dropbox.com/plans?trigger=nr

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Re: Offline

Dropboxer

Hey rkornmd, what you saw was right indeed; this has been a recent change! 😊

 


Jane
Community Moderator @ Dropbox
https://dropbox.com/support


 


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Plus users getting smart sync

Explorer | Level 3

Hi,

Is it normal that the option is nowhere to be seen in my dropbox app?

Currently running v75.3.114

Pasted_Image_06_06_2019__12_18.png

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I am on the Plus plan and not seeing the Smart Sync options. Why?
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