Announcements
Known issues updated. Learn more

default

yes

Highlighted

I can’t make my files offline available anymore in my iOS.

New member | Level 2
Any one else who has this problem?
Tags (1)
2 Replies

Re: I can’t make my files offline available anymore in my iOS.

Dropboxer

Hello there Simon - how are you today?

To be honest, I'm not having issues with exporting on my iOS device at the moment - can you check if your mobile's OS is updated? Also, can you check your app store for any updates for our mobile app as well?

Morever, would you please try to clear the cache on your app and then sign out and back into your Dropbox account? 

To do this on iOS please follow the steps listed below:
- Navigate to the “Personal” tab
- Tap the gear icon in the upper-left corner of the screen
- Select “Clear Cache”

Please note: If you do not see the gear icon on this main page, first click on the icon on the bottom right of the app that says “Account”, “Personal” or your Dropbox Business name. You should see the gear icon on this account page.

Once this is done then please ensure you log out of the Dropbox application, then restart your device and log back in again.

Keep me posted on your findings and we'll take it from there @SimonF!

 


Walter
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so please give it a Like below. 
White check mark Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
Arrows Counter Clock Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

Reply
Loading...

Re: I can’t make my files offline available anymore in my iOS.

New member | Level 2

Hello,

I'm good, thanks! I have the latest update, but your trick with the cache and reboot worked! Thank you so much!

Kind regards,

Simon

Reply
Loading...
Installation and Desktop App Issues

Have a question? Our Dropbox Community is here to help!

Post your question or search for an answer below.


Learn more about using the Community by reading our Community Guidelines.


Hi anonymous,

If you need more help you can log a ticket with our Support Team here (expected response time 24 hours), or contact us on Twitter or Facebook.

For more info on available support options, see this article.

If you found the answer to your question, please 'like' the post to say thanks to the user!

I can’t make my files offline available anymore in my iOS.
112 Views
2 Replies
2 Likes
Solved! : See solution
Who's talking
Top contributors to this post