Apps and Installations
Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.
I updated my iPad Pro & now I can't open Dropbox files in Microsoft apps. I can see Dropbox, and I can open in other apps (Adobe, for instance), but Word, Excel, etc. tell me that the server is gone or the files are no longer on the server. But they are where they belong, and I can open them on other devices.
Exactly what I am experiencing currently on both my iPad Pro adn my iPhone... Any solution yet?
According to another poster, Microsoft dropped support for Dropbox 😞 I hope to gods that it’s not true.
Me also.... everything is there!!! Please say it is not true....
Me too, on two iPads and my iPhone. I don’t remember updating my iPhone lately, but I did update both iPads w/in the past 48 hours or so.
Error message reads “Can’t open file. Office can’t find MYFILENAME.xlsx. It may have been moved, renamed, or deleted.”
I tried with several other Excel docs, same response. I also tried with various Word docs, again same response.
Just tried opening on my PC. Opened fine. Issue between Dropbox and iOS??
My PDFs are working just fine. Microsoft items, no...
I am refusing to use OneDrive, I didn’t have good experiences with it personally. But apparently they wanted to force people to use their cloud service than to allow anyone else to depend on cloud services of their choices? Again, that’s just from one poster in another thread.
I only wonder...why not give an early warning? I feel like this is going to upset *countless* of people who use Dropbox services.
When opening a word file from my Dropbox app on iPad I’m getting this error message: ‘sorry (filename) is stored in an unsupported server location
A poster stated that it was because of Microsoft dropped support with Dropbox on ios devices. Hope it’s not true.
Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!