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Why can't I open Microsoft files on my mobile device?

Why can't I open Microsoft files on my mobile device?

sellenwright
Helpful | Level 6
Go to solution

I updated my iPad Pro & now I can't open Dropbox files in Microsoft apps. I can see Dropbox, and I can open in other apps (Adobe, for instance), but Word, Excel, etc. tell me that the server is gone or the files are no longer on the server. But they are where they belong, and I can open them on other devices.

173 Replies 173

MickeNy
Explorer | Level 4
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Working again as usual! Thank you team for your efforts.

FredC74
Helpful | Level 5
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All good again - thank goodness

prb112
Explorer | Level 4
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Thanks all sorted

Glanvill
New member | Level 2
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Thank you!!

RLabardini
New member | Level 2
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Thanks. Everything seems normal.

JMT1
Explorer | Level 4
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Office & Dropbox works again! Thanks!

Overwritten
Explorer | Level 3
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All good now, thank you very much.

david k.129
Helpful | Level 5
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Thank you. Please remember to update your status page when errors start to occur. It actually still says that nothing like this happened yesterday.

archmix
Explorer | Level 3
Go to solution

The  solution here did not work for me.  I was informed that Microsoft Is treating the iPad Pro like a computer, and is requiring you to purchase Microsoft 365 to access the apps.

Now I’m receiving  warnings on my iPhone that is counting down my free access to Excel, meaning I’m going to have to sign in, purchase, a 365 account. 

Dropbox needs to resolve this:  Do we have to pay or not have to pay For Microsoft access even though the app is on our device?   Dropbox will not allow me to access a spreadsheet using Apple software.  I need a comprehensive and seamless solution to access and modify spreadsheets and text documents, if that is using Microsoft or Apple, I don’t care, I prefer Microsoft since that is the standard.   Let’s put out an official statement (on your website, not in the forum section) and stop the lack of transparency of fees I have to pay to use apps that are already on my device.  

RemyLeroy
Helpful | Level 5
Go to solution

Office can be used for free on iPads (or tablets) with a screen below 10". 

As your iPad Pro has a bigger screen, you can't use Excel, Word or PowerPoint without subscribing to Office365. It's not a DropBox issue. 

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    Rich Super User II
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    archmix Explorer | Level 3
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    david k.129 Helpful | Level 5
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    sellenwright Helpful | Level 6
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    RemyLeroy Helpful | Level 5
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