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I can't see my Dropbox files in the Files app. Why?

Explorer | Level 3

I'm still having issues with ios 13 and dropbox/files integration. I've deleted both apps, reinstalled them...and still have an error logging into files. Here is a link to a video of the issue. has anyone solved this problem or have a solution? Thank you.

[shared link removed according to the Community Guidelines.]


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7 Replies

Re: ios 13 & Files App

Dropboxer
Hey @williamlion, I’m here to help, thanks for reaching out on the here!
 
The video has been really helpful; great job there! I’ve now removed it, since we’re trying to avoid posting personal info on the Dropbox Community, though it looks like you’d like to add Dropbox as a location in your Files app. 
 
Please have a look at the resource I linked here & let me know here if you have more questions for me. 
 
Thanks! 

 


Jane
Community Moderator @ Dropbox
https://dropbox.com/support

 

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Re: ios 13 & Files App

Explorer | Level 3
Thanks for you reply... Thanks for taking a look at the video. I cannot add my Dropbox to list of locations, that's the issue. It won't accept any credentials or access the server.
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Re: ios 13 & Files App

Super User II

Don't use the Connect to Server option. Instead, tap Edit and you should see Dropbox listed as a location. Tap the switch to enable it.

d7b9115979aded84941a5bd133891447.gif

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Re: ios 13 & Files App

Explorer | Level 3
Yes. I've tried that, it doesn't show up as a location.
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Re: ios 13 & Files App

Explorer | Level 3
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Re: ios 13 & Files App

Super User II

And you're tapping the ellipsis (three dots) at the top of the screen and selecting Edit, yes? Your video doesn't show that.

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Re: ios 13 & Files App

Explorer | Level 3

Thank you!

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I can't see my Dropbox files in the Files app. Why?
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