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Re: I can't see my most recent files in my "recent files" tab

I can't see my most recent files in my "recent files" tab

bjl2
New member | Level 2
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Since I updated and now use SmartSync the "recent files" is no longer showing the most recent files.

25 Replies 25

Lusil
Dropbox Staff
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Hey there @Tom H.22, thanks for the taking the time to do some initial troubleshooting - awesome work! 

In order to further investigate the behavior you're experiencing, I've sent you a ticket to the email address associated with your Community profile due to account-specific info that may be required. 

Please check your inbox for my latest message and we'll take it from there. 

Looking forward to hearing back from you!


Lusil
Community Moderator @ Dropbox
dropbox.com/support


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bartgrefte
Explorer | Level 3
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Is there any news about this? I'm missing the recent files/activity feature here as well. Using version 83.4.152 on Windows 10.

edit: Why is this thread marked as solved? I don't see any solution.

Tom H.22
Explorer | Level 3
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@bartgrefte  Sorry, I don't know what the solution is....it just started working again for me one day...long after I had tried everything the Support dudes suggested and had no luck.

Lusil
Dropbox Staff
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Hey @bartgrefte, thanks for nudging us and sorry to hear that you're also having trouble with this. 

Could you let me know if you've tried rebooting your computer or/and reinstalling the desktop app?

Thanks in advance!


Lusil
Community Moderator @ Dropbox
dropbox.com/support


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bartgrefte
Explorer | Level 3
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Just reïnstalled it and added some files for testing. Now I do see activity, but only for a short time. It's almost like the history get's deleted the second the window closes. Until a while back, the history was kept, no matter how old the notifications were.

Lusil
Dropbox Staff
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Thanks for trying that out for me, @bartgrefte

I've sent you a ticket so that we can have a better look into it. When you have the chance, please check your inbox and we'll take it from there. 

Looking forward to hearing back from you!


Lusil
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

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