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Re: Upgrading space on Dropbox Plus

Dropboxer
Hey @Zelatrix, thanks for checking in with us on the Dropbox Community; I've got great news for you, as what you've heard was right indeed
 
Kindly note that I’ve moved your post under this discussion here, just in order to ping you to Daphne’s first reply to the OP, which confirms that the extra space & features will become available to all within the next few days. 😃 

 


Jane
Community Moderator @ Dropbox
https://dropbox.com/support


 


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Re: No Ability to Smart Sync?

Helpful | Level 6

Hi Walter,

Thanks for your reply.

Can you then explain to me why I already have the 2TB upgrade for 5 days and still no  Smart Sync option?

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Re: No Ability to Smart Sync?

Dropboxer

Have you rebooted your computer(s) lately @Tuurie ?

If you do and still don't see the Smart Sync options, please let me know and I'll reach out to your Dropbox associated email address to have a further look into this internally.

Thanks!

 


Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: No Ability to Smart Sync?

Helpful | Level 6

Hi Walter,

As per your sugesstion I rebooted my computer but unfortunately still nog option in my right-mouse click:

https://www.dropbox.com/s/u122fl1ayk0zlq7/dropbox-menu.JPG?dl=0

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Re: No Ability to Smart Sync?

Dropboxer

Thanks for keeping me in the loop @Tuurie - I just sent you a brief message to your Dropbox associated email address so we can work on this together. 

Take a look at your inbox and we'll take it from there!

 


Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Dropbox plus extra Tb not showing

Explorer | Level 4

It has been two weeks since your "Accepted Solution". Today I walked through your setup for the Smart Sync, which told me I would get email directions in a coupe hours for completion of the setup. I have recieved no such email. Yes, I looked in my Junk mail folder. My Dropbox folder still shows the same 47Gb stored locally. What else do I need to do?

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Re: Dropbox plus extra Tb not showing

Dropboxer
Hey there @EngineerBill,
 
If your account has been upgraded to the new Dropbox Plus subscription then to have files smart synced as “online only”, you will need to navigate to your Dropbox folder on your computer. From here, select and right click your files to bring up the menu and you should see the option Smart sync” with a sub-menu for “local” and “online only”.
 
If you still aren’t seeing the menu for this, can you please check your Plans page online to see if you have indeed upgraded to the new Dropbox Plus.
 
Let me know what you find - Thanks!



Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Dropbox plus extra Tb not showing

New member | Level 2

I am on Dropbox Plus plan but I purchased it through the iOS app. I haven't received any e-mail regarding the plan upgrade yet.

I hope that I will be also eligible for 2TB and the mostly the Smart Sync option. How long do you think it will take until I get the upgrade?

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Re: Dropbox plus extra Tb not showing

Super User II

@Tolga O. wrote:

How long do you think it will take until I get the upgrade?


Sometime this week, possibly by tomorrow.

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Re: Dropbox plus extra Tb not showing

Explorer | Level 4

Apparently not there yet. I am on MacOS 10.14.5 Mojave. Right-click is a control-click. The resulting drop-down menu has nothing about Dropbox. I would have attached a screenshot, but apparently the "Photos" button doesn't work (browser Firefox).

 

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I can't see the extra features given with the new Dropbox Plus subscription, why is that?
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